Todd Thomas
Nanty Glo
Summary
Proactive, customer-orientated Field Service Engineer with over 19 years of experience in servicing MRI’s. Received Multi Vendor reward for delivering outstanding service and customer care.
Overview
24
24
years of professional experience
Work History
Field Service Engineer 2
GE Healthcare
11.2004 - Current
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Performed onsite Installation, FMI and PM of MRI.
- Mentoring new FSE.
Level 3 Technician
Tollgrade
02.2001 - 10.2004
- Decreased downtime for critical systems through proactive maintenance and troubleshooting procedures.
- Component level diagnoses.
Service Technician
Lucent Technology
01.2000 - 02.2001
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Education
Associate in Electronics Engineering - Electrical, Electronics Engineering Technologies
ITT Technical Institute
Monroeville, PA01.2000
Skills
- On-Site Support
- Troubleshooting and repair
- Equipment Installation, PM, FMI
- MRI's 9x to Artist's 15T and 30T
- CSO's Escalations
- Phone Support
- Mentoring new FSE's
- Multi Vendor MRI and CT
- PACS, Networking
Accomplishments
- Documented and resolved first BRM coil change on mobile MRI in the field which led to customer not having to tear down walls and columns.
- Multi Vendor start up program for CT and MRI.
Timeline
Field Service Engineer 2
GE Healthcare
11.2004 - Current
Level 3 Technician
Tollgrade
02.2001 - 10.2004
Service Technician
Lucent Technology
01.2000 - 02.2001
Associate in Electronics Engineering - Electrical, Electronics Engineering Technologies
ITT Technical Institute
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