Toi Faciana
Downingtown
Summary
Back of House Manager at Nothing Bundt Cakes with expertise in inventory management and staff training. Recognized for enhancing operational efficiency and achieving high customer satisfaction through effective communication and critical thinking. Committed to maintaining food safety compliance while fostering a collaborative team environment.
Overview
17
17
years of professional experience
Work History
Back of House Manager
Nothing Bundt Cakes
Exton, PA
08.2019 - Current
- Oversaw inventory management processes to ensure optimal stock levels.
- Streamlined daily workflow processes to enhance
- Assisted in processing orders efficiently. Supported inventory management to maintain stock levels. Collaborated with team members to fulfill customer requests promptly.
Sales Associate
Gap Inc
Exton, PA
05.2014 - 05.2019
- Executed daily tasks on sales floor, ensuring optimal product placement and inventory management to drive sales.
- Coordinated shelf stocking activities to maintain optimal product presentation and accessibility.
- Achieved high guest satisfaction ratings by delivering exceptional service. Enhanced guest experiences through prompt assistance and personalized support. Fostered a positive atmosphere that encouraged repeat visits.
- Managed registration systems to enhance user experience and operational efficiency.
- Implemented targeted sales strategies to consistently meet and surpass established sales goals.
Sales Associate
Gertrude Hawk
Exton, PA
08.2009 - 05.2014
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to drive sales and improve customer engagement.
- Processed transactions accurately using point-of-sale systems, ensuring efficiency at checkout.
- Collaborated with team members to achieve daily sales goals and optimize store operations.
Education
High School Diploma - General Studies
Glendora High School
Glendora, CASkills
- Sanitation standards
- Kitchen operations
- Food safety compliance
- Staff training
- Ordering supplies
- Critical thinking
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Money handling
- Decision-making
- Cash handling
Timeline
Back of House Manager
Nothing Bundt Cakes
08.2019 - Current
Sales Associate
Gap Inc
05.2014 - 05.2019
Sales Associate
Gertrude Hawk
08.2009 - 05.2014
High School Diploma - General Studies
Glendora High School