Toni Frazzini
Butler
Summary
Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
2012
2012
years of post-secondary education
Work History
House cleaner
Perfectly polished
Cranberry
09.2011 - Current
- Utilized effective communication skills to address client requests and preferences for cleaning services.
- Collaborated with team members to ensure consistent cleaning quality across different residential properties.
- Enhanced client satisfaction by personalizing cleaning services to meet individual home requirements.
- Trained new staff on cleaning techniques and company protocols to promote team efficiency.
- Managed time effectively to complete cleaning assignments within designated timeframes.
- Resolved client concerns promptly to foster positive relationships and repeat business.
Laborer
Local laborers union 323
Butler
07.2019 - 11.2024
- Operated various hand and power tools safely to complete assigned tasks on job sites.
- Collaborated with team members to maintain a productive and safe work environment.
- Executed tasks in accordance with safety regulations, reducing risk of accidents on site.
- Participated in daily briefings to assess project goals and allocate tasks effectively.
- Adapted to various project requirements by learning new skills rapidly and efficiently.
- Completed variety of physical labor tasks.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Customer Service Representative
Armstrong Cable
Butler
09.2013 - 08.2015
- Resolved customer inquiries efficiently, enhancing overall customer experience and satisfaction.
- Handled complaint resolution with empathy and professionalism, leading to improved customer retention.
- Adapted quickly to new software tools, improving efficiency in handling customer inquiries.
- Resolved billing inquiries promptly, ensuring clarity and accuracy in customer accounts.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Butler Senior High School
Butler, PASkills
- Cleaning techniques
- Time management
- Client communication
- Staff training
Timeline
Laborer
Local laborers union 323
07.2019 - 11.2024
Customer Service Representative
Armstrong Cable
09.2013 - 08.2015
House cleaner
Perfectly polished
09.2011 - Current
Butler Senior High School