Antoinette Gordon
Philadelphia
Summary
Dynamic professional with extensive experience in small business operations and team leadership. I enhanced operational efficiency and trained managers, driving significant improvements in performance. Skilled in budget management and vendor relations, I excel at fostering client relationships and executing impactful marketing strategies to boost sales and engagement.
Knowledgeable with robust background in small business management. Successfully established and grew thriving business through effective operational strategies and customer engagement. Demonstrated leadership and financial acumen, ensuring smooth daily operations and sustainable growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
33
33
years of professional experience
Work History
Small Business Owner
Self
09.2020 - Current
- Streamlined operations by implementing efficient workflows, reducing overhead costs and enhancing productivity.
- Built strong relationships with clients, resulting in repeat business and positive referrals.
- Executed promotional campaigns that resulted in increased customer engagement and sales growth.
Reception Manager
Charlie Bell Automotive
10.2007 - 06.2016
- Supervised front desk operations, ensuring smooth daily functioning and optimal service delivery.
- Developed scheduling strategies to optimize staff coverage and enhance customer interactions.
- Managed visitor check-in procedures, ensuring a welcoming and efficient experience for all guests.
- Maintained organized filing systems for customer records and administrative documentation.
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
Store Manager
GameStop
02.2002 - 03.2006
- Conducted regular inventory audits to ensure accuracy and minimize shrinkage.
- Maintained operational compliance with company policies and local regulations.
- Managed scheduling and staffing to ensure optimal coverage during peak hours.
- Collaborated with corporate to forecast budget needs and manage expenses effectively.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
District Manager
Blockbuster Video
04.1998 - 01.2002
- Trained and mentored store managers on best practices for operational efficiency and team leadership.
- Evaluated store performance using key metrics to identify areas for improvement and implement effective solutions.
- Managed inventory control processes to optimize stock levels and minimize waste across the district.
- Conducted regular training sessions to enhance staff knowledge of products and customer service techniques.
- Monitored financial performance through budgeting and forecasting to align with corporate objectives.
- Supported new store openings by overseeing training and operational setup for staff.
Store Manager
The 99 Cent Store
05.1993 - 03.1998
- Developed visual merchandising strategies to improve store layout and product displays.
- Monitored sales performance regularly, adjusting strategies to meet or exceed targets.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
Associate of Business Administration - Business Administration And Management
Clarion University of Pennsylvania
Clarion, PASkills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Operations management
- Business management and development
- Cost control and analysis
- Budget management
- Staff hiring
- New business launch
- Staffing
Timeline
Small Business Owner
Self
09.2020 - Current
Reception Manager
Charlie Bell Automotive
10.2007 - 06.2016
Store Manager
GameStop
02.2002 - 03.2006
District Manager
Blockbuster Video
04.1998 - 01.2002
Store Manager
The 99 Cent Store
05.1993 - 03.1998
Associate of Business Administration - Business Administration And Management
Clarion University of Pennsylvania