Toni Satterfield
Hermitage
Summary
I am looking for a position in medical billing and coding. I am hard working and have great customer service skills. I'm looking to work from home. I will be graduating April 9th from Bryan University and look forward to being an asset to your company.
Overview
25
25
years of professional experience
Work History
Claims Representative
First Energy Mon Power
Fairmont
02.2000 - 03.2025
- Processed high volume of residential and commercial claims, ensuring timely resolution.
- Communicated with customers to gather necessary information for processing claims.
- Assisted customers in understanding claim status and outlined next steps.
- Reviewed documentation to ensure compliance with company policies.
- Maintained accurate claims records and documented customer interactions to support claims processing.
- Provided quality service to insured clients and claimants during claims processing.
- Responded to inquiries on insurance policy coverage and payment status, providing clear updates to customers.
Education
Medical Billing And Coding
Bryan University
Tempe, AZ04-2026
Skills
- Medical coding
- Insurance regulations knowledge
- Claims investigation
- Insurance claim forms review expertise
- Settlement determinations
- Settlement negotiation
- Settlement verification processes
- Fraud detection techniques
- Documentation management
- Documentation review
- Attention to detail
- Customer service excellence
- Effective communication
- Time management
- Multi-tasking capabilities
- File management
- Appointment scheduling
- Form preparation skills
- Regulatory compliance
- Decision-making skills
- Conflict resolution
- Team collaboration
- Teamwork abilities
- Microsoft Office proficiency
- Confidentiality maintenance practices
- Application review skills
- Fraud detection techniques
Timeline
Claims Representative
First Energy Mon Power
02.2000 - 03.2025
Medical Billing And Coding
Bryan University