Toni Shaffer

• Provided exceptional member service by addressing inquiries and resolving issues efficiently.
• Assisted members with account openings,financial transactions, debit and credit card issues and phone inquiries.
• Educated members on credit union services.
• Collaborated with team members to streamline processes and improve overall operational efficiency.
• Developed customer promotions and activities.

• Responsible for administration duties, answering phones and transferring to proper departments, New hire orientation, I-9 process.
• Receives packages, documents invoices into accounting and basware programs.
• Assists risk and compliance department by monitoring on and off site security cameras, employee entrance, vendor sign in.
• Recently took the lead on organization and inventory of new uniform rollout for the store.
• Oversaw daily site operations, ensuring compliance with company policies and safety regulations.
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• Managed inventory control processes to optimize stock levels and reduce waste.

Assisted Op's manager in the hiring process, training associates, scheduling for breaks and special requests and general admin duties.

• Promoted to key carrier. Supervised daily operations, adhering to company policies and procedures.
• Inspected daily truck delivery and acting as manager on duty.
• Implemented effective merchandising strategies in mens and home departments to enhance product visibility and sales performance.
• Duties: Customer Experience Coordinator. Responsible for maintaining front end.
• Coordinated with Ops manager to develop training programs focused on employee engagement and development.
• Ensures that front end runs smoothly and all customers are satisfied.
• Supervised daily operations, ensuring adherence to store policies and procedures.
• Trained and mentored staff on customer service standards and product knowledge.

• Proprietor of a 9 chair beauty salon.
• Hairdresser, nail tech, responsible for day to day business operations such as answering phones, scheduling, banking, bookkeeping, ordering supplies, overseeing employees, strong customer service skills, cleaning.