Tonnette Hightower
East Stroudsburg
Summary
Highly competent Transportation Security Officer with valuable experience in maintaining secure environments, implementing safety protocols, and managing passenger screenings. Strengths include strong communication skills, keen observational abilities, and familiarity with security technology. Previous roles have resulted in improved safety measures and efficient workflow in high-traffic transportation hubs.
Overview
20
20
years of professional experience
2003
2003
years of post-secondary education
1
1
Certification
Work History
Transportation Security Officer
Department of Homeland Security
Elizabeth
01.2016 - Current
- Screened passengers and luggage for prohibited items and potential threats.
- Monitored security equipment to ensure proper functionality during operations.
- Participated in regular drills to enhance team readiness for security emergencies.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Utilized problem solving skills to deescalate difficult customer service encounters.
- Guarded restricted areas to prevent unauthorized entry.
- Upheld strong customer service standards while completing screenings.
- Operated controls on explosive detection system to manipulate and clear images.
- Assisted in training new Transportation Security Officers on proper screening techniques.
- Responded quickly in emergency situations by utilizing appropriate safety protocols.
- Communicated effectively with team members while performing duties under pressure.
- Interacted professionally with co-workers, supervisors, travelers, vendors, and other stakeholders at the airport facility.
Park Ranger
New York City Parks Department
New York
08.2014 - 01.2016
- Monitored park areas, conducted patrols regularly for safety hazards
- Assisted visitors with information about park rules and natural resources.
- Enforced park rules and regulations to maintain a safe environment for visitors.
- Provided visitors with information about park programs, facilities, and services.
- Maintained records of all park activities and incidents.
- Managed visitor traffic flow within designated areas of the park.
School Safety Agent
New York City Police Department
New York
09.2005 - 06.2014
- Prevent and minimize any potential misconduct involving students.
- Respond to emergency situations, assist if needed until proper authorities arrive.
- Investigate and submit reports on incidents when necessary.
- Maintain a register/log of all activities throughout the day.
- Assist in handling emergency evacuations such as fire drills.
- Patrol inner/outer perimeter for unauthorized persons.
- Challenges visitors and adhere to visitor control procedures.
Education
New York State High School Equivalency Diploma
Albany, NYSkills
- Customer service
- Effective communication
- Problem solving
- Safety enforcement
- Conflict resolution
- Security screening
- Emergency response
- Team collaboration
- Situational awareness
Certification
New York City Police Department, School Safety Training Academy, 2005
U.S Department of Homeland Security, Transportation Security Training Academy 2016
First Aid/CPR
Educational Training
Star Career Academy, New York, NY, 07/15, Pursuing Certification in Professional Cooking, Currently enrolled in an intensive 900 hour program comprised of theoretical and practical applications of essential culinary skills which include the following: Cooking, baking, plate arrangement, catering and restaurant operations, skills development training, food preparation and storage, FDA and DOHMH regulations.
Timeline
Transportation Security Officer
Department of Homeland Security
01.2016 - Current
Park Ranger
New York City Parks Department
08.2014 - 01.2016
School Safety Agent
New York City Police Department
09.2005 - 06.2014
New York State High School Equivalency Diploma