Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Bentley

Airville

Summary

As a strong Customer Service Representative with proven success, adept at resolving conflicts and enhancing client loyalty through exceptional relationship building. I feel I would be a great candidate for this position. I work well under pressure as I believe in streamlining operations to improve efficiency, ensuring a high customer satisfaction and effective management of sensitive information. I have substituted multiple times for the Practice Manager when she was unavailable.

As Customer Service Professional, I bring valuable experience in addressing and resolving customer issues effectively. Clients are what make up a business and their satisfaction is paramount.

I consistently utilize concise communication and empathy to build strong customer relationships, and maintain high customer satisfaction and foster loyalty.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Heston Veterinary Medical Center
11.2022 - Current


  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and various medical information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and new clients.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Also acted as the Pharmacy Technician. Accurately receiving, interpreting and dispensing prescriptions.
  • Monitored stock, ordered medications and ensured proper storage.
  • Accurately recorded and maintained all inventory items in office efficiently.
  • Acted as Practice Manager on as as needed basis

Office Assistant

Overfield Home Appraisal, Inc.
01.2005 - 11.2023
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and daily appointments.
  • Expedited document processing with accurate data entry and timely filing.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Entered all appraisals into database, including drawing the sketch of house, exterior and interior.
  • Annual tax preparation
  • Researched deeds
  • Managed emails

Education

No Degree - Phelbotomy

York County School of Technology
York, PA
01-2013

Skills

  • Critical thinking
  • Scheduling
  • Data entry
  • Relationship building
  • Customer satisfaction measurement

Timeline

Customer Service Representative

Heston Veterinary Medical Center
11.2022 - Current

Office Assistant

Overfield Home Appraisal, Inc.
01.2005 - 11.2023

No Degree - Phelbotomy

York County School of Technology

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Tonya Bentley