Tonya Hancock
1107 W Somerville Avenue,PA
Summary
Dynamic office manager with proven expertise at Haverford Animal Hospital, excelling in organizational skills and customer service. Streamlined procurement processes, reducing costs by 20%, while enhancing operational efficiency. Adept at scheduling and administrative support, fostering a collaborative environment that drives team success and improves workflow.
Overview
21
21
years of professional experience
Work History
Office Manager
Haverford Animal Hospital
09.2012 - Current
- Assisted in daily office operations, ensuring smooth workflow and efficiency.
- Supported scheduling and coordination of meetings and events for staff.
- Managed office supplies inventory, optimizing procurement processes to reduce costs.
- Maintained accurate records and files, enhancing organizational efficiency.
Administrative Assistant
C Erickson & Sons
05.2008 - 02.2012
- Coordinated scheduling for meetings and events, ensuring efficient time management.
- Managed correspondence, including emails and phone calls, maintaining professional communication standards.
- Developed filing systems to enhance document retrieval and organization efficiency.
- Assisted in preparing reports and presentations, ensuring accuracy and timeliness of deliverables.
- Oversaw office supply inventory, streamlining procurement processes to reduce costs and waste.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Receptionist
Apple One Employment Agency
12.2007 - 05.2008
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Streamlined communication between departments, enhancing information flow and response times.
- Assisted in onboarding new employees by providing orientation and necessary resources.
- Maintained accurate records of client interactions and office supplies inventory.
- Coordinated office events, improving employee engagement and workplace culture.
- Implemented filing system that increased document retrieval speed and organization efficiency.
- Developed standard operating procedures for daily tasks, contributing to operational consistency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Driver
Transit Aid Incorporated
11.2004 - 03.2007
- Ensured timely deliveries while adhering to safety protocols and traffic regulations.
- Maintained accurate logs of vehicle inspections, mileage, and fuel consumption.
- Provided exceptional customer service by addressing inquiries and resolving issues during delivery.
- Coordinated with dispatch to optimize routes, improving efficiency of transportation operations.
- Conducted pre-trip inspections to identify and address vehicle maintenance issues proactively.
- Communicated effectively with passengers regarding schedules, routes, and safety protocols.
- Implemented efficient route management strategies to enhance service delivery and reduce delays.
- Monitored traffic conditions and adjusted routes as necessary to maintain punctuality.
- Maintained accurate logs of mileage, fuel consumption, and passenger counts for reporting purposes.
- Collaborated with dispatch team to ensure seamless operations during peak hours and emergencies.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Transported passengers safely along prescribed routes according to tight schedules.
Education
Associate of Arts - Psychology
Community College of Philadelphia
Philadelphia, PA01-2013
Skills
- Office management
- Organizational skills
- Mail handling
- Phone and email etiquette
Timeline
Office Manager
Haverford Animal Hospital
09.2012 - Current
Administrative Assistant
C Erickson & Sons
05.2008 - 02.2012
Receptionist
Apple One Employment Agency
12.2007 - 05.2008
Driver
Transit Aid Incorporated
11.2004 - 03.2007
Associate of Arts - Psychology
Community College of Philadelphia