Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Hancock

1107 W Somerville Avenue,PA

Summary

Dynamic office manager with proven expertise at Haverford Animal Hospital, excelling in organizational skills and customer service. Streamlined procurement processes, reducing costs by 20%, while enhancing operational efficiency. Adept at scheduling and administrative support, fostering a collaborative environment that drives team success and improves workflow.

Overview

21
21
years of professional experience

Work History

Office Manager

Haverford Animal Hospital
09.2012 - Current
  • Assisted in daily office operations, ensuring smooth workflow and efficiency.
  • Supported scheduling and coordination of meetings and events for staff.
  • Managed office supplies inventory, optimizing procurement processes to reduce costs.
  • Maintained accurate records and files, enhancing organizational efficiency.

Administrative Assistant

C Erickson & Sons
05.2008 - 02.2012
  • Coordinated scheduling for meetings and events, ensuring efficient time management.
  • Managed correspondence, including emails and phone calls, maintaining professional communication standards.
  • Developed filing systems to enhance document retrieval and organization efficiency.
  • Assisted in preparing reports and presentations, ensuring accuracy and timeliness of deliverables.
  • Oversaw office supply inventory, streamlining procurement processes to reduce costs and waste.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Receptionist

Apple One Employment Agency
12.2007 - 05.2008
  • Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
  • Streamlined communication between departments, enhancing information flow and response times.
  • Assisted in onboarding new employees by providing orientation and necessary resources.
  • Maintained accurate records of client interactions and office supplies inventory.
  • Coordinated office events, improving employee engagement and workplace culture.
  • Implemented filing system that increased document retrieval speed and organization efficiency.
  • Developed standard operating procedures for daily tasks, contributing to operational consistency.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Driver

Transit Aid Incorporated
11.2004 - 03.2007
  • Ensured timely deliveries while adhering to safety protocols and traffic regulations.
  • Maintained accurate logs of vehicle inspections, mileage, and fuel consumption.
  • Provided exceptional customer service by addressing inquiries and resolving issues during delivery.
  • Coordinated with dispatch to optimize routes, improving efficiency of transportation operations.
  • Conducted pre-trip inspections to identify and address vehicle maintenance issues proactively.
  • Communicated effectively with passengers regarding schedules, routes, and safety protocols.
  • Implemented efficient route management strategies to enhance service delivery and reduce delays.
  • Monitored traffic conditions and adjusted routes as necessary to maintain punctuality.
  • Maintained accurate logs of mileage, fuel consumption, and passenger counts for reporting purposes.
  • Collaborated with dispatch team to ensure seamless operations during peak hours and emergencies.
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Transported passengers safely along prescribed routes according to tight schedules.

Education

Associate of Arts - Psychology

Community College of Philadelphia
Philadelphia, PA
01-2013

Skills

  • Office management
  • Organizational skills
  • Mail handling
  • Phone and email etiquette

Timeline

Office Manager

Haverford Animal Hospital
09.2012 - Current

Administrative Assistant

C Erickson & Sons
05.2008 - 02.2012

Receptionist

Apple One Employment Agency
12.2007 - 05.2008

Driver

Transit Aid Incorporated
11.2004 - 03.2007

Associate of Arts - Psychology

Community College of Philadelphia
Tonya Hancock