Tonya Matthias
Green Lane
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Store Manager
Party City
01.2003 - 03.2025
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Interacted well with customers to build connections and nurture relationships.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Manager
Rite-Aid Pharmacy
09.1993 - 01.2003
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Education
High School Diploma -
Upper Perkiomen High School
Red Hill, PA06-1993
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- POS systems
- Team motivation
- Operations management
Certification
Early childcare and development
Timeline
Store Manager
Party City
01.2003 - 03.2025
Store Manager
Rite-Aid Pharmacy
09.1993 - 01.2003
High School Diploma -
Upper Perkiomen High School
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