TORECE CODRINGTON
Lancaster
Summary
Detail-oriented and customer-focused administrative professional with over 6 years of experience in billing support, claims processing, reimbursement coordination, patient scheduling, and healthcare administration. Skilled in researching and resolving claim and application issues, maintaining HIPAA compliance, verifying patient documentation, and supporting accurate record management. Experienced handling high-volume inbound and outbound communications while maintaining productivity and quality standards. Proficient in Microsoft 365, CRM systems, Cisco Finesse, Slack, and multi-system database environments. Strong ability to multitask, communicate effectively, and provide compassionate patient-centered service. Knowledgeable in medical coding and claims adjusting.
Overview
11
11
years of professional experience
Work History
Remote Scheduling Agent
Aspen Dental
- Current
- Schedule appointments for new and existing dental patients while delivering exceptional customer service
- Collect and verify HIPAA-sensitive patient and insurance-related information accurately
- Handle high-volume inbound calls and navigate multiple scheduling and patient management systems
- Ensure patient records and appointment details are updated correctly to support smooth service delivery
- Use active listening and problem-solving skills to resolve patient concerns and provide appropriate solutions
- Maintain productivity and quality expectations in a fast-paced remote environment
Enrollment Billing Specialist
Beanstalk Academy
01.2019 - 01.2025
- Processed billing-related documents, reimbursements, enrollment applications, and claims support tasks with accuracy
- Collected, verified, and entered confidential medical and insurance documentation into CRM and database systems
- Researched and resolved application and processing rejections by identifying root causes and correcting discrepancies
- Maintained accurate records and ensured all required documents were properly uploaded and updated
- Communicated with clients through phone, email, and chat support to resolve account and billing-related concerns
- Managed inbound and outbound calls daily while meeting productivity and quality goals set by leadership
- Coordinated scheduling and administrative support for families and prospective clients
- Verified medical and health documentation to ensure compliance and eligibility requirements
- Collaborated with administrative staff and leadership teams to improve workflow efficiency and customer satisfaction
- Demonstrated strong attention to detail while balancing multiple tasks in a fast-paced environment
Child Care Worker
ACS
01.2018 - 01.2019
- Maintained detailed records and documentation while ensuring the safety and well-being of children in care
- Coordinated appointments, transportation, and scheduling while managing sensitive information confidentially
- Demonstrated strong communication, organization, and multitasking abilities in high-pressure situations
Peace and Culture Supervisor
Kids Creative
01.2015 - 01.2018
- Supervised staff operations and ensured compliance with organizational policies and procedures
- Maintained communication with parents and staff regarding student progress and program concerns
- Assisted with administrative coordination, scheduling, staff meetings, and documentation management
- Strengthened leadership, customer service, and conflict-resolution skills through daily family engagement
Education
High School Diploma - undefined
Millennium Art Academy
01.2011
Skills
- Medical Billing & Claims Support
- Insurance Verification & Reimbursement Processes
- Claims Research & Resolution
- HIPAA Compliance & Medical Documentation
- Patient Account Support
- CRM & Database Management
- Microsoft 365 (Word, Excel, PowerPoint)
- Data Entry & Record Accuracy
- Customer Service & Patient Communication
- Appointment Scheduling & Coordination
- Administrative & Clerical Support
- Problem Solving & Process Improvement
- Multitasking & Time Management
- Microsoft 365
Timeline
Enrollment Billing Specialist
Beanstalk Academy
01.2019 - 01.2025
Child Care Worker
ACS
01.2018 - 01.2019
Peace and Culture Supervisor
Kids Creative
01.2015 - 01.2018
Remote Scheduling Agent
Aspen Dental
- Current
High School Diploma - undefined
Millennium Art Academy