Tori Lawther
Springdale
Summary
Experienced Professional Dog Groomer boasting wide-ranging experience in providing comprehensive grooming services to diverse breeds. Skillful at assessing individual pet needs, managing grooming procedures with safety and care, and showcasing top-level customer service skills. Demonstrated history of improving salon efficiency while maintaining high standards of cleanliness and animal welfare. Strong commitment to humane handling techniques underpins work ethic.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Professional Dog Groomer and Bather
French Quarters Dog Grooming
PITTSBURGH
06.2010 - Current
- Groomed dogs using clippers, scissors, and combs for various breeds.
- Properly Bathed and dried pets with high-quality shampoos and drying equipment.
- Managed scheduling appointments to ensure efficient service flow in my own book. Using my own phone for daily reminder calls and texts.
- Developed strong relationships with clients to enhance customer satisfaction.
- Groomed pets using a variety of clippers, scissors, shears, combs, brushes and other grooming tools.
- Monitored animals for signs of stress or discomfort during grooming sessions.
- Examined dogs to assess coat condition, skin health, and identify any potential medical issues.
- Created customized haircuts based on individual breed standards or client requests.
- Adhered to all local laws related to animal welfare and safety regulations.
- Provided advice on pet nutrition, behavior and general care.
- Maintained a clean work environment throughout the day.
- Educated customers on proper maintenance techniques between professional groomings.
- Managed financial transactions including receiving payments from customers.
- Followed safety protocols when handling animals during grooming sessions.
- Responded to customer inquiries in a timely manner via phone or email communication.
- Discussed pricing options with customers to determine the best service package for their pet's needs.
- Provided additional services such as teeth brushing or flea treatments upon request.
- Performed ear cleaning, nail trimming and anal gland expression as requested by clients.
- Assisted with scheduling appointments while ensuring efficient workflow.
- Kept accurate records of services performed for each animal.
- Assessed animals for injury and illness.
- Bathed dogs using specialized grooming products and techniques.
- Maintained cleanliness of grooming area and equipment after each session.
- Dried and brushed dogs to prepare them for grooming services.
- Monitored dog behavior to ensure comfort and safety during baths.
- Communicated with pet owners about grooming preferences and care instructions.
- Organized supplies and restocked products to ensure availability for services.
- Followed sanitation protocols to maintain a safe environment for pets and staff.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Cared for pets during owners' absences.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Bathed large number of animals during each shift.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Delivered excellent service to pet owners to drive repeat business.
- Walked animals outside to avoid accidents in play areas or bedding.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Refilled shampoo bottles, sanitized clippers, combs, and brushes, and placed clean towels at each station following shift completion.
- Followed all safety protocols while handling pets in order to prevent injury or harm.
- Applied flea treatments as needed per customer request or veterinarian recommendation.
- Clipped nails, cleaned ears, and brushed teeth according to grooming standards.
- Provided exceptional customer service at all times when interacting with clients.
- Educated customers about proper care techniques for their pet's coat type.
- Stocked shelves with supplies such as shampoos, conditioners, brushes.
- Performed basic health checks such as checking eyes, ears, nose and skin of the animal being bathed.
- Dried animals using towels, blow dryers, brushes, and combs.
- Used clippers to shave coats or trim fur around the face and feet of pets.
- Inspected animals for fleas or other parasites before beginning bathing process.
Education
GED
New Kensington, PASkills
- I can properly and time efficiently bath, dry, cut and file nails, clean and pluck ears if necessary, and groom all breeds of dogs
- I have also groomed cats, but prefer not to
- I am personable and knowledgeable about the process to explain to the pet parent for check in and check out
- I am able to take payment and give change if needed
- I have managed my own personal schedule for the last 3 years Including reminder calls and texts for all of my clients Before that I was a shop manager, scheduling for everybody And running the shop on days the owner wasn’t there
- I pride myself on my nail trimming and filing techniques Although, I do have hand pain when I do too many in a row due to over 15 years of experience
- I absolutely love and respect all dog breeds, but bully breeds are my favorite
Certification
- Canine CPR certified
Timeline
Professional Dog Groomer and Bather
French Quarters Dog Grooming
06.2010 - Current
GED