Toria Porter
Philadelphia
Summary
Developed skills in a fast-paced food service environment, including high-level customer service and efficient task management. Adaptable and quick to learn, with the ability to thrive in new and diverse settings. Seeking to leverage these abilities in a new field to drive positive outcomes and continuous improvement.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Wawa
08.2023 - Current
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly, and escalated major issues to a supervisor.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Assisted customers in navigating the company's products and services, enhancing their overall experience.
- Responded proactively and positively to rapid change.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
High School Diploma -
Pennsbury High School
Fairless Hills, PABachelor of Science - Biochemistry
Temple University
Philadelphia, PA05-2029
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Cleaning and sanitation
- Problem-solving
- Strong communication skills
- Attention to detail
- Fast-paced environment
Timeline
Customer Service Associate
Wawa
08.2023 - Current
High School Diploma -
Pennsbury High School
Bachelor of Science - Biochemistry
Temple University
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