Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
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Tracey Hepner

Media

Summary

Dynamic health services leader with extensive experience at Williamson College of the Trades, excelling in operational efficiency and budgeting. Proven track record in enhancing care delivery and compliance, while fostering teamwork and communication among multidisciplinary teams. Skilled in CPR/AED and analytical thinking, driving impactful improvements in health service programs.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Director of Health Services

Williamson College of the Trades
Media
08.2021 - Current
  • Oversaw health services operations for students and staff at the college.
  • Managed student health records and ensured compliance with privacy regulations.
  • Coordinated health screenings and immunization clinics for students and staff.
  • Evaluated program effectiveness and made recommendations for improvements in services.
  • Maintained budgeting records for health services department, ensuring efficient use of resources.
  • Maintained communication and transparency with governing boards, department heads and medical staff.

Assistant Health Services Administrator

Federal Bureau Of Prisons
Fairton,
02.2019 - 08.2021
  • Oversaw compliance with federal health regulations and policies.
  • Collaborated with multidisciplinary teams to enhance patient care strategies.
  • Reviewed and analyzed health service delivery for efficiency improvements.
  • Facilitated communication between inmates and healthcare personnel effectively.
  • Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
  • Worked closely with professionals on activity coordination to enable planning processes to meet projected outcomes.
  • Oversaw the on-boarding and training of new healthcare team members.
  • Served as a liaison between the organization's leadership team and medical staff members.
  • Ensured compliance with laws, regulations and standards related to healthcare administration.
  • Reviewed complaints from inmates regarding service delivery issues.
  • Maintained communication and transparency with governing boards, department heads and medical staff.

Registered Nurse

Federal Bureau Of Prisons
Philadelphia, Allenwood
05.2014 - 02.2019
  • Assisted in emergency response procedures during medical crises.
  • Monitored vital signs, administered injections, and provided assistance with medical procedures.
  • Provided patient care and education to patients with chronic illnesses.
  • Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
  • Participated in multidisciplinary team meetings to discuss patient care plans.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Maintained accurate and timely documentation of patient records and care activities.
  • Utilized critical thinking skills to assess clinical situations quickly and accurately.
  • Assessed, planned, implemented and evaluated nursing care for assigned patients.

Registered Nurse

Geisinger Medical Center
Danville
07.2012 - 05.2014
  • Assisted in emergency response procedures during medical crises.
  • Provided emotional support to patients and families during challenging situations.
  • Ensured compliance with safety standards and infection control measures consistently.
  • Utilized critical thinking skills to assess clinical situations quickly and accurately.
  • Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.

Interpreter for the Deaf

Montgomery County IU
Blue Bell
08.1997 - 10.2001
  • Collaborated with staff to develop inclusive learning environments for all students.
  • Maintained confidentiality while handling sensitive information during interpretations.
  • Adapted language use to meet the needs of various age groups and contexts.
  • Instructed students staff and teachers concerning functions and capabilities of interpreters.
  • Conducted sign language interpretation for deaf clients.

Education

Associate of Science - Nursing

Thomas Jefferson University
Philadelphia, PA
05-2012

Bachelor of Science - Interpreting For The Deaf/Hard-of-Hearing

Bloomsburg University of Pennsylvania
Bloomsburg, PA
05-1996

Skills

  • CPR/AED
  • budgeting and financial management
  • Inventory management
  • Operational efficiency
  • Facility management
  • Care delivery
  • Analytical thinking
  • Teamwork
  • Operations management

Affiliations

Mission's work with those who are less fortunate in third world countries such as Ghana, Zambia and Guatemala.

Leading service projects with college students in the local area and in other states

Organizing, overseeing and executing fundraisers for college student activities and missions trips

Former "Night to Shine" volunteer

Former Crisis Negotiations Team Member

Former College Athlete

Accomplishments

  • Supervisor of the Quarter-Federal BOP
  • Supervisor of the Year-Federal BOP
  • Nightingale Award Recipient for Associate Degree Nursing Program

Certification

  • Pennsylvania State License for Registered Nursing

Timeline

Director of Health Services

Williamson College of the Trades
08.2021 - Current

Assistant Health Services Administrator

Federal Bureau Of Prisons
02.2019 - 08.2021

Registered Nurse

Federal Bureau Of Prisons
05.2014 - 02.2019

Registered Nurse

Geisinger Medical Center
07.2012 - 05.2014

Interpreter for the Deaf

Montgomery County IU
08.1997 - 10.2001

Associate of Science - Nursing

Thomas Jefferson University

Bachelor of Science - Interpreting For The Deaf/Hard-of-Hearing

Bloomsburg University of Pennsylvania

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Tracey Hepner