Tracey Wentzel
Reading
Summary
Dynamic banking professional with a proven track record at Citizens Bank, excelling in relationship building and regulatory compliance. Skilled in risk mitigation and operational risk, I consistently deliver exceptional customer service while achieving sales goals. Adept at identifying fraudulent activities, I ensure a secure banking environment for clients.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Citizens Banker
Citizens Bank
01.2000 - Current
- Assist customers with opening and closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and tailored advice.
- Maintained strict compliance with all banking regulations, ensuring a trustworthy environment for clients.
- Deliver exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Investigate customer inquiries and resolved discrepancies in helpful and timely manner.
- Monitor and verifiy suspicious activity on customer accounts.
- Understand and adhere to government regulations as they pertain to my business line.
- File Suspicious Activity Reports, CTR's when applicable.
- Ability to identify fraudulent transactions, identification and fraudulent new account openings.
Education
High School Diploma -
Reading Senior High School
Reading, PA06-1988
Skills
- Analytical thinking
- Relationship building
- Branch operations
- Risk mitigation
- Meeting sales goals
- Consumer banking
- Follow-up skills
- Financial institution policy
- Operational risk
- Financial advice
- Regulatory compliance
Accomplishments
Four time recipient of Citizens of Excellence Winner
Notary Public for the Commonwealth of Pennsylvania
Timeline
Citizens Banker
Citizens Bank
01.2000 - Current
High School Diploma -
Reading Senior High School
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