Tracey A Szmuc
Dynamic Healthcare Services Inc
North Versailles
31
years of professional experience
Proactive professional known for strong team leadership and time management skills. Experienced in fostering positive relationships with healthcare providers, driving initiatives that enhance patient care and operational efficiency.
Work History
Referral Manager
3 Months- Managed daily operations to ensure seamless workflow and high-quality patient care.
- Streamlined administrative processes, enhancing efficiency in patient record management.
- Developed and maintained positive relationships with healthcare providers to facilitate collaboration.
- Accomplished multiple tasks within established timeframes.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Customer Service Manager
14 Years 3 Months- Led customer service team to enhance patient satisfaction through streamlined communication channels.
- Developed and implemented training programs to improve staff performance and service quality.
- Analyzed customer feedback data to identify trends, driving continuous improvement initiatives.
- Collaborated with cross-functional teams to resolve complex customer issues efficiently.
- Facilitated regular team meetings to promote knowledge sharing and address service challenges effectively.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Customer Service Representative
5 Years 3 Months- Resolved customer inquiries and provided support across multiple communication channels.
- Collaborated with healthcare teams to ensure seamless patient service experiences.
- Implemented process improvements to enhance response times and customer satisfaction.
- Mentored junior staff on best practices in customer service within healthcare settings.
- Managed customer inquiries and resolved issues effectively, enhancing patient satisfaction.
- Collaborated with healthcare providers to ensure timely and accurate information delivery.
Cosmetologist
2 Years- Delivered exceptional client consultations to determine hair care needs and preferences.
- Performed a variety of hair services, including cutting, coloring, and styling to enhance client satisfaction.
- Maintained cleanliness and organization of salon environment to ensure compliance with health regulations.
- Provided ongoing education to junior staff on latest trends and techniques in cosmetology practices.
Salon Assistant
14 Years 10 Months- Assisted stylists in daily operations, ensuring smooth salon workflow and client satisfaction.
- Managed appointment scheduling and client communications, enhancing overall service efficiency.
- Maintained cleanliness and organization of salon equipment and workstations to support hygienic practices.
- Supported inventory management by monitoring product levels and restocking as needed.
- Assisted stylists with client consultations and service preparations.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
- Assisted hair stylists with colorwork by applying base colors and toners.
Education
High School Diploma
- Cosmetology
Skills
Customer service
Team leadership
Time management
Decision-making
Staff management
Goal setting
Project management
Staff development
Work prioritization
Inventory management
Regulatory compliance
Networking strategies
Teamwork and collaboration
Timeline
Referral Manager
Nationwide Medical
05.2026 - CurrentRead More
Customer Service Manager
Dynamic Healthcare Services Inc
05.2012 - CurrentRead More
Cosmetologist
JCPenney Salon
04.2010 - 04.2012Read More
Customer Service Representative
Healthcare Solutions Inc
02.2007 - 05.2012Read More
Salon Assistant
Belsito Hair Designs
06.1995 - 04.2010Read More
East Allegheny Jr/Sr High School
High School Diploma
Read More
Forbes VoTech
from Cosmetology
Read More