Traci Richards
Philadelphia
Summary
Dynamic professional with a proven track record at Coopers Super Bar, excelling in customer engagement and team leadership. Skilled in allergy awareness and social media promotion, I've significantly enhanced customer satisfaction and safety. Demonstrates patience, empathy, and a knack for multitasking, ensuring high standards of cleanliness and service excellence.
Overview
19
19
years of professional experience
Work History
Mixologist/Server Manager
Coopers Super Bar
02.2019 - 12.2024
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
Customer Service/Retail Pharmacy Technician
Rite Aid Pharmacy
01.2015 - 02.2019
- Assisted pharmacists with preparation and dispensing of medications.
- Managed inventory to ensure availability of necessary medications.
- Provided excellent customer service by addressing patient inquiries and concerns.
- Improved pharmacy workflow by efficiently managing prescription orders.
Home Health Aide
Good Family Support Services
09.2013 - 09.2015
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Screening Officer
TSA
07.2007 - 11.2009
- Maintained professionalism under pressure, responding calmly and decisively to potential threats or crisis situations.
- Provided exceptional customer service by addressing passenger concerns professionally while maintaining focus on their safety at all times.
- Ensured safety of travelers by diligently following established screening procedures and protocols.
- Continuously updated knowledge base regarding changes in international aviation regulations and guidelines, ensuring full compliance at all times.
Medical Assistant
Johnathan Lax Treatment Center
08.2005 - 09.2007
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL09-2025
CMA - Medical Assistant
Thompson Institute
3010 Market Street07-2005
High School Diploma -
Simon Gratz High School
1798 W Hunting Park06-2004
Skills
- Social media promotion
- Allergy awareness
- Patience and empathy
- Efficient multitasking
- Training new staff
- Cleanliness and sanitation
Timeline
Mixologist/Server Manager
Coopers Super Bar
02.2019 - 12.2024
Customer Service/Retail Pharmacy Technician
Rite Aid Pharmacy
01.2015 - 02.2019
Home Health Aide
Good Family Support Services
09.2013 - 09.2015
Screening Officer
TSA
07.2007 - 11.2009
Medical Assistant
Johnathan Lax Treatment Center
08.2005 - 09.2007
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
CMA - Medical Assistant
Thompson Institute
High School Diploma -
Simon Gratz High School
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