Tracie Dill
Philadelphia,PA
Summary
Dedicated security, workforce development, and human services professional with more than 25 years of progressive experience protecting commercial office buildings, healthcare facilities, clients, staff, residents, visitors and supporting individuals through workforce and reentry programs. Proven ability to conduct scheduled and unscheduled patrols, respond to emergencies, investigate incidents, prepare detailed reports, and maintain safe, secure environments. Skilled in building collaborative relationships with supervisors, program staff, law enforcement, emergency responders, and community partners. Recognized for professionalism, sound judgment, strong leadership, conflict resolution, crisis intervention, and a commitment to the safety and well-being of clients, staff, and facilities.
Overview
26
26
years of professional experience
Work History
Employment Advisor – Reentry & Diversion Programs
JEVS Human Services
Philadelphia, PA
04.2026 - Current
- Provide employment counseling, case management, and workforce development services to justice-involved individuals participating in reentry and diversion programs.
- Establish strong working relationships with program coordinators, community partners, employers, and participants to promote successful outcomes.
- Conduct comprehensive assessments, identify barriers to employment, and develop individualized employment plans.
- Utilize crisis intervention, conflict resolution, and de-escalation techniques when responding to challenging situations involving participants.
- Maintain accurate case documentation, activity logs, and detailed reports while ensuring compliance with agency policies and confidentiality requirements.
- Coordinate supportive services and referrals to housing, behavioral health, education, and workforce resources.
- Exercise sound judgment while maintaining a safe, respectful, and professional environment for clients, staff, and visitors.
Workforce Advisor
JEVS Human Services
Philadelphia, PA
06.2024 - 04.2026
- Manage a diverse caseload while maintaining accurate documentation, timely reporting, and compliance with agency and funding requirements.
- Conduct assessments and provide career coaching, resume development, interview preparation, and job placement assistance.
- Build collaborative relationships with employers, community organizations, and internal program staff to connect participants with employment opportunities and supportive services.
- Facilitate workforce readiness workshops emphasizing professionalism, workplace expectations, communication, and conflict resolution.
- Respond professionally to participant concerns, resolve conflicts, and maintain a welcoming and secure environment for clients and staff.
- Maintain detailed case notes, reports, and participant records while exercising discretion and sound judgment.
- Support program operations by collaborating with supervisors and staff to ensure participant safety and program success.
Realtor
RE/MAX
Philadelphia, PA
04.2022 - 05.2024
- Assist residential and commercial clients throughout the buying, selling, and leasing process.
- Develop strong client relationships while maintaining confidentiality and professionalism.
- Coordinate property showings, negotiate contracts, and advise clients on current market conditions.
Client Services Representative / Team Lead
Benefit Allocation Systems, LLC
King of Prussia, PA
02.2018 - 05.2022
- Supervised and mentored a team of twelve client service representatives.
- Prepared detailed documentation and maintained accurate customer records.
- Resolved complex client concerns using sound judgment and conflict resolution skills.
- Ensured compliance with company policies while delivering exceptional customer service.
- Trained new employees on company procedures and service standards.
Digital Service Consultant
Hibu
King of Prussia, PA
12.2015 - 02.2018
- Managed a portfolio of business clients while providing ongoing account support.
- Built strong client relationships through effective communication and problem-solving.
- Maintained accurate records and coordinated multiple projects while meeting deadlines.
Security Officer/Security Supervisor
AlliedBarton Security Services
06.2000 - 04.2007
- Conducted scheduled and unscheduled patrols throughout office buildings, parking areas, and exterior perimeters to maintain a safe and secure environment.
- Monitored building access, verified visitor credentials, and prevented unauthorized entry.
- Maintained a visible security presence to deter theft, vandalism, trespassing, and other security concerns.
- Responded immediately to alarms, disturbances, emergencies, and suspicious activity.
Security Supervisor
The Saunders House
Wynnewood, PA
10.2003 - 04.2007
- Maintained the safety and security of residents, visitors, medical staff, contractors, and facility property.
- Performed routine interior, exterior, and parking lot patrols while monitoring entrances and access points.
- Responded to fire alarms, medical emergencies, behavioral incidents, and other emergency situations, assisting with evacuations as necessary.
- Conducted preliminary investigations of unusual incidents and prepared accurate written reports for management.
- Contacted police, fire, and emergency medical services when emergency response was required.
- Worked closely with nursing supervisors, administrators, and facility staff to address ongoing safety and security concerns.
- Maintained daily patrol logs, incident reports, and security documentation in accordance with company policies.
- Worked rotating shifts, including evenings, weekends, holidays, and emergency coverage while maintaining professionalism and readiness.
Security Shift Supervisor
Commerce Square
06.2000 - 04.2007
- Provided leadership and oversight of daily security operations in commercial office and healthcare environments.
- Supervised security personnel while maintaining the safety of employees, residents, visitors, facilities, and property through proactive patrols, emergency response, investigations, and thorough documentation.
Education
Real Estate License - Real Estate License
Scott White Career Institute
Bethlehem, PA2022
Certified Nursing Assistant - Certified Nursing Assistant
Prism Health Aide Training
Philadelphia, PA2004
High School Diploma -
YouthBuild Charter School
Philadelphia, PA2000
Skills
- Security Operations
- Security Shift Supervision
- Interior & Exterior Patrols
- Perimeter & Facility Security
- Commercial Office Security
- Healthcare Facility Security
- Access Control
- Parking Lot Security
- Incident Response
- Preliminary Investigations
- Incident & Investigation Reports
- Patrol Logs & Documentation
- Emergency Response
- Fire Alarm Response & Building Evacuations
- Law Enforcement Coordination
- Crisis Intervention & De-escalation
- Conflict Resolution
- Customer Service
- Team Leadership
- Microsoft Office Suite
- Action planning
- Data tracking
- Client assessment
- Client advocacy
- Record keeping
- Case management
- Records documentation
Timeline
Employment Advisor – Reentry & Diversion Programs
JEVS Human Services
04.2026 - Current
Workforce Advisor
JEVS Human Services
06.2024 - 04.2026
Realtor
RE/MAX
04.2022 - 05.2024
Client Services Representative / Team Lead
Benefit Allocation Systems, LLC
02.2018 - 05.2022
Digital Service Consultant
Hibu
12.2015 - 02.2018
Security Supervisor
The Saunders House
10.2003 - 04.2007
Security Officer/Security Supervisor
AlliedBarton Security Services
06.2000 - 04.2007
Security Shift Supervisor
Commerce Square
06.2000 - 04.2007
Real Estate License - Real Estate License
Scott White Career Institute
Certified Nursing Assistant - Certified Nursing Assistant
Prism Health Aide Training
High School Diploma -
YouthBuild Charter School