Tracy Bogans
Secane,PA
Summary
Dynamic Director with expertise in overseeing all aspects of production, utilizing strong project management and decision-making skills. Over 15 years of experience in IT Management, specifically in Call Centers and Network Operations Centers environments. Brings a wealth of knowledge and exceptional verbal and written communication skills. Deep understanding of the ITIL Framework and Processes enables effective communication and collaboration with cross-functional teams. Excels at coordinating production plans and efficiently allocating personnel resources to meet tight deadlines.
Overview
27
27
years of professional experience
Work History
DIRECTOR OF IT SERVICES
CITY OF CHESTER PA
10.2023 - Current
- As Director of Information Technology, I oversee the IT operations for the City of Chester to include Chester Police and Chester Fire Department
- As Director, I manage an IT Staff across multiple facilities. I am a very hands-on leader with a broad range of experience in IT planning, vendor management, staff and operational development, governance, and budget oversight
- Design and implement IT strategies and infrastructure
- Analyze business requirements for IT needs and systems
- Manage and supervised a help desk support team
- Web site support to include all necessary Software/Hardware requirements
- Purchasing of all IT equipment for the Entire City of Chester
- Negotiated Government bid process including RFP’s, RFI’s & RFQs
- Developed policies and procedures and the SOP for the production infrastructure
LEAD IT SUPPORT
DEPARTMENT OF CORRECTIONS/OSI INC
10.2022 - 06.2024
DIRECTOR OF IT SUPPORT
MOMENTUM TELECOM
05.2017 - 02.2019
LEAD SUPPORT ENGINEER
COMCAST CORPORATION
02.2014 - 05.2017
DIRECTOR OF IT SUPPORT
OLCR INC
05.1998 - 02.2017
- In these varies positions for the last 20 years my primary responsibilities were to develop, deploy, and manage technology infrastructure and systems environment as well as develop annual operating budgets and vendor contract management
- Negotiated /Managed Government multi-year contracts 2-10 million
- Vendor Management
- Negotiated SLA’s with service providers, and ensured the agreed targets and standards are met
- Supervised subordinates, technology managers and clerical support staff
- Strategic information technology planning, policy development, and application/data services
- Telephony & Communication, Collaboration tools
- Networking equipment to include cisco telephony, webex and life-size video services
- Load balancing, routing and switching equipment, and homegrown conferencing application
- Working tickets, monitoring/health check the availability state of the equipment
- Troubleshooting, and reviewing/approving changes to the environment
- IP networking including switching, routing, LAN/WAN protocols and topologies
- Transport, routing and signaling protocols (OC3, OC12, T1, DS3)
- Developed and managed the Network Operation Center (NOC)
- 10+ years work experience in ISP datacenter environment
- Detecting, resolving, fixing and reinstalling hardware and software and maintaining company network
- Maintained and setup new users for Windows Server
- Diagnosed, installed, upgraded, configured, repaired, and performed troubleshooting
- Experience with both Enterprise and Service Provider clients
- Internet protocols and interior/exterior routing protocols (IP, TCP, ISIS, BGP, SNMP, DHCP)
- Developed policies and procedures and the SOP for the production infrastructure
- Managed and configured VPN accounts and Remote access software
Education
Bachelor’s Degree - Management Information Systems, Public Policy
Penn State University
Harrisburg, PA01.1991
Skills
- Cisco Routers/Switches
- Azure Active Directory/ Office 365 /Microsoft365
- Unix System
- LAN Manager - OpManager/SolarWinds
- Ticketing Systems (SalesForce/ Brouha/Remedy/JIRA)
- DB Software - FileMaker /Claris /SQL
- TCP/IP and Network
- Cable/Satellite Headend Sys
- VoIP Services
- MPLS
- Data Circuits
Military Experience
United States Army/Army Reserves, 1988-1996, Honorable
Timeline
DIRECTOR OF IT SERVICES
CITY OF CHESTER PA
10.2023 - Current
LEAD IT SUPPORT
DEPARTMENT OF CORRECTIONS/OSI INC
10.2022 - 06.2024
DIRECTOR OF IT SUPPORT
MOMENTUM TELECOM
05.2017 - 02.2019
LEAD SUPPORT ENGINEER
COMCAST CORPORATION
02.2014 - 05.2017
DIRECTOR OF IT SUPPORT
OLCR INC
05.1998 - 02.2017
Bachelor’s Degree - Management Information Systems, Public Policy
Penn State University
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