Tracy Hancock
Fountain Hill
Summary
Skilled worker committed to outstanding experiences and customer satisfaction. Always maintains highly professional and polished attitude and appearance to match tone for event.
Team-oriented and customer-centered Server with passion for food service industry. Works well in large teams or in small groups for private events.
Reliable Banquet Server with trained in fast and sanitary food transport. Exemplary workplace focus and physical coordination. Professional and friendly with patrons and co-workers alike.
Adaptable waitress deeply familiar with FOH and BOH operations. Hardworking collaborator with 8 +
year background providing exceptional customer service and food service to attain highest level of guest satisfaction.
Overview
10
10
years of professional experience
Work History
Banquet Server
Homewood Suites by Hilton Center Valley
Center Valley
10.2022 - Current
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
- Demonstrated knowledge of menu items, ingredients, and preparation methods.
- Ensured that all dishes were served at the correct temperature.
- Set up stations for serving meals according to established guidelines.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Carried trays of food items from kitchen to dining areas.
- Replenished buffet lines with fresh foods as needed.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Replenished beverages throughout meal service as needed.
- Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
- Communicated with chefs regarding any special requests from guests.
- Served beverages and appetizers to guests in an efficient manner.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
Waitress
Werts Cafe
Allentown
04.2017 - Current
- Checked back with customers throughout meal service to ensure satisfaction.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Answered questions about menu items, ingredients, and pricing.
- Served alcoholic beverages responsibly in accordance with state laws.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Replenished beverages when necessary.
- Provided accurate change for cash transactions using a cash register system.
Waitress
Tavern at the Sun Inn
Bethlehem
08.2024 - 12.2024
- Checked back with customers throughout meal service to ensure satisfaction.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Developed positive relationships with regular customers through friendly conversation.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Produce Clerk
The Fresh Market
Center Valley
10.2022 - 03.2024
- Assisted customers with product selection and answered questions regarding nutritional value or storage tips.
- Followed proper receiving procedures for perishable items.
- Followed established food safety guidelines when handling perishables such as fruits and vegetables.
- Checked for quality, ripeness, and overall condition of products before stocking shelves.
- Rotated produce items to ensure freshness.
- Assisted customers with product selection and inquiries.
- Informed customers about various types of produce available.
Waitress/Banquet Server
Hilton Garden Inn Hotel
Breinigsville
07.2015 - 03.2019
- Bussed tables as needed during peak hours.
- Assisted in seating guests at tables or booths.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Replenished beverages when necessary.
- Took orders for food and drinks and delivered them to guests.
- Performed basic math calculations when computing bills for customers' meals.
- Provided accurate change for cash transactions using a cash register system.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Developed positive relationships with regular customers through friendly conversation.
Education
High School Diploma -
Allen High School
Allentown06-2023
Skills
- Food safety
- Menu knowledge
- Event setup
- Customer service
- Order taking
- Cash handling
- Time management
- Problem solving
- Attention to detail
References
References available upon request.
Timeline
Waitress
Tavern at the Sun Inn
08.2024 - 12.2024
Banquet Server
Homewood Suites by Hilton Center Valley
10.2022 - Current
Produce Clerk
The Fresh Market
10.2022 - 03.2024
Waitress
Werts Cafe
04.2017 - Current
Waitress/Banquet Server
Hilton Garden Inn Hotel
07.2015 - 03.2019
High School Diploma -
Allen High School