Tracy Hill

I am the Night Manager in an Independent Living home for 12 special needs adults to take care of all emergencies that come up during the night and to make sure the building remains secure. I have to be on the premises from 11 pm to 7 am, 5 days per week. I also cook all the meals for the residents every other Wednesday and Sunday.

• Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure resident and staff safety and minimal disruption to their day/night.
• Monitored compliance with health and safety regulations, reducing potential risks to residents and staff.

I was responsible for the housekeeping department and answered all calls for whatever needed done during the night. I cleaned rooms of discharged patients. I also cleaned the Cath Labs and C section OR's after emergency procedures.

• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
• Enhanced patient satisfaction by ensuring thorough cleaning and timely room turnovers.
• Ensured all rooms met cleanliness standards by conducting regular inspections and addressing any issues promptly.

• Displayed merchandise for upcoming sales in visually appealing way.
• Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
• Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
• Maintained safe, organized store by keeping aisles free of merchandise and boxes.
• Recognized for exceptional shift performance.
• Helped customers with big organizations such as Make A Wish to shop in our store for gifts for needy children.

Performed as a top seller in my Avon district.

Set up a huge display to sell Avon products at a flea market.

Trained a team of 80 people to sell Avon.

Volunteered to run the local and district wide Avon meetings and rallies.

Received many trophies and gifts and trips for top performance.

Was asked to speak in front of groups of 500 people to help motivate and inspire them.

• Ran successful at-home daycare operation serving 6 children, teaching basic skills, including feeding, dressing and potty training.
• Maintained organized and clean classroom and play areas.
• Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
• Communicated with parents or guardians about daily activities, behaviors and upcoming events.
• Taught children how to complete basic crafts such as paintings, drawings and decorations.

• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
• Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
• Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Helped customers by answering questions and locating merchandise.
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
• Worked as cashier as needed.