TRACY JOHNSON
Pitt Ohio Express
MUNHALL
1
Certification
24
years of professional experience
Dynamic and results-driven professional with 20+ years of diverse, cross-industry experience spanning logistics and transportation operations, electronic banking, property and casualty insurance, legal support, and executive administration. Proven ability to manage complex workflows, coordinate multi-modal freight movements, maintain regulatory compliance, and deliver exceptional client and stakeholder service in fast-paced, high-accountability environments. A versatile operations leader who thrives on solving problems, streamlining processes, and driving organizational efficiency — bringing depth, adaptability, and a strong professional track record to every role.
Diligent [Desired Position] with solid background in optimizing operational processes and supporting organizational goals. Proven success in streamlining administrative functions and enhancing team productivity. Demonstrated expertise in project management and problem-solving.
Work History
Logistics Operations Administrator
7 Years- Communicate with both internal and external customers with a wide range of issues including freight charges, pickups, tracing, tracking and POD's
- Data entry, consisting of, but not limited to, scanning bills and delivery receipts, P & D entry, SDC'ing of freight bills.
- Help process and monitor paperwork and Hazmat information for loads departing or arriving at the facility
- Assist in monitoring and compliance in all areas including, new hire, safety, P&D, OS&D, payroll and accounts payable
Logistics Extended Coverage Coordinator
- Assigned loads to driver
- Tracked and updated shipment status in real time using TMS platforms, ensuring all stakeholders received accurate, timely load information.
- Coordinated load assignments and re-dispatched freight as needed to optimize carrier utilization and maintain on-time delivery performance.
- Built and maintained strong carrier relationships, contributing to improved service reliability and expanded coverage capacity.
Transportation Specialist
1 Year- Assign loads to drivers
- Tracked and updated shipment status in real time using TMS platforms, ensuring all stakeholders received accurate, timely load information
- Coordinated load assignments and re-dispatched freight as needed to optimize carrier utilization and maintain on time delivery performance.
- Built and maintained strong carrier relationships, contributing to improved service reliability and expanded coverage capacity.
Dispatcher
- Dispatched company drivers and assigning loads based on location, availability, HOS compliance, and customer priority.
- Monitored in-transit deliveries via GPS tracking systems and provided real-time updates to customers and internal teams throughout the delivery cycle.
- Maintained consistent communication with drivers to address mechanical issues, weather delays, and route changes, ensuring minimal service disruptions.
- Documented all dispatch activity, load confirmations, and driver communications accurately in the transportation management system.
Account/ Expense Clerk
1 Year- Audited International banker expenses.
Administrative Assistant
2 Years- Provided comprehensive executive and administrative support in a fast-paced oilfield services environment, managing scheduling, correspondence, and daily office operations.
- Drafted and proofread internal and external communications, reports, and documentation, ensuring accuracy and professional presentation.
- Coordinated logistics for field operations teams, including travel arrangements, supply orders, and equipment tracking.
- Acted as a key point of contact for internal departments and external vendors, facilitating smooth communication across the organization.
Wire Transfer Specialist / Electronic Banking
7 Years- Processed high-value domestic and international wire transfer transactions with precision, adhering to strict processing deadlines and dual-control authorization protocols.
- Managed electronic banking operations including ACH processing, online banking support, and electronic payment verification.
- Monitored transactions for fraud indicators and regulatory red flags, escalating suspicious activity in accordance with BSA/AML compliance requirements.
- Maintained meticulous transaction records and prepared daily reconciliation reports for management and audit review.
- Provided expert customer and internal team support on electronic banking products, resolving inquiries with accuracy and efficiency.
Property and Casualty Insurance Agent
5 Years- Consulted with clients to assess coverage needs, presenting customized property and casualty insurance solutions aligned with individual and business risk profiles.
- Managed a portfolio of P & C policies from application through binding, endorsement, and renewal.
- Conducted thorough risk assessments and provided clients with clear, accurate explanations of policy terms, coverage limits, and exclusions.
- Supported clients through the claims process, coordinating with insurance carriers to ensure timely and equitable resolution.
- Maintained compliance with state licensing requirements and agency standards, ensuring all documentation met regulatory guidelines.
Detailed Scheduler
- Developed and maintained detailed production schedules for steel manufacturing operations, aligning capacity with customer order priorities and delivery commitments.
- Coordinated cross-departmental scheduling activities to minimize production downtime and optimize resource utilization across multiple production lines.
- Monitored inventory levels and coordinated material flow with procurement and warehouse teams to prevent production bottlenecks.
- Tracked schedule adherence and generated variance reports, identifying root causes of delays and recommending corrective actions.
- Collaborated with quality control and operations teams to integrate inspection windows and maintenance cycles into master production timelines.
Legal Assistant
- Prepared, proofread, and formatted a broad range of legal documents including pleadings, motions, contracts, correspondence, and discovery materials.
- Organized and maintained comprehensive case files, ensuring all documents were accurately indexed, up-to-date, and readily accessible for attorney review.
- Coordinated client communications and scheduled appointments, depositions, and court appearances with professionalism and discretion.
- Filed legal documents with courts, government agencies, and opposing counsel in accordance with filing deadlines and procedural requirements.
- Conducted legal research and compiled case summaries to support attorney preparation for hearings and trials.
Education
Property and Casualty
Associates Degree in Paralegal - Legal Studies
High School Diploma - General Studies
Skills
Logistics & Transportation Operations
Dispatch & Route Coordination
Electronic Banking & Wire Transfers
Insurance Policy Administration (P&C)
Legal Documentation & Case Management
Production Scheduling
Administrative Operations
Customer & Client Relations
Data Entry & Records Management
Microsoft Office Suite
Multi-Line Phone Systems
Regulatory Compliance
Certification
- Property and Casualty Insurance License for the State of Ohio
- Notary Public for the State of Ohio 2016 - 2021
Timeline
Logistics Operations Administrator
Pitt Ohio Express
01.2019 - 01.2026Read More
Logistics Extended Coverage Coordinator
Marten Ltd
01.2019 - 01.2019Read More
Transportation Specialist
Schneider International
01.2018 - 01.2019Read More
Dispatcher
JLE Industries
01.2018 - 01.2018Read More
Account/ Expense Clerk
Williams Lea Tag
01.2017 - 01.2018Read More
Administrative Assistant
Stingray Pressure Pumping
01.2015 - 01.2017Read More
Wire Transfer Specialist / Electronic Banking
WesBanco Bank Inc
01.2008 - 01.2015Read More
Property and Casualty Insurance Agent
Fellows Insurance Agency
01.2003 - 01.2008Read More
Detailed Scheduler
Wheeling Pittsburgh Steel
01.2002 - 01.2002Read More
Legal Assistant
Corabi Law Office
01.2002 - 01.2002Read More
Buckeye Local High School
High School Diploma from General Studies
Read More
PIA Insurance School
Property and Casualty
Read More
West Virginia Business College
Associates Degree in Paralegal from Legal Studies
Read More