Trayce Kirlin
Hellertown
Summary
Detail-oriented Billing Assistant with a strong focus on accuracy and precision. Proven ability to resolve billing discrepancies and enhance customer satisfaction through effective communication.
Overview
27
27
years of professional experience
Work History
Billing Assistant
PPL Electric Utilities
02.1999 - Current
- Processed billing inquiries and resolved discrepancies efficiently.
- Ensured accuracy of customer accounts and updated information promptly.
- Collaborated with cross-functional teams to streamline billing processes.
- Assisted in training new staff on billing systems and procedures.
- Ability to communicate effectively both orally and written with customers and staff members
- Managed multiple projects simultaneously while ensuring accuracy
- Assisted with customer account setup, accurately capturing billing information
- Proficient in Microsoft Office Suite, including Excel, Word and Outlook
- Accustomed to working independently or as part of a team environment
- Accustomed to working independently or as part of a team environment
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
Education
High School Diploma -
William Allen High School
Allentown, PA06-1981
Skills
- Deadline oriented
- Data entry proficiency
- Collections background
- Accuracy and precision
- Account updates
- Collections
- Research and due diligence
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Verbal and written communication
Timeline
Billing Assistant
PPL Electric Utilities
02.1999 - Current
High School Diploma -
William Allen High School