Tracy O'Donnell
Allentown
Summary
Manager of Student Accounts and Billing with a proven track record at Cedar Crest College, adept in financial aid processes and optimizing billing systems. Excels in goal setting and clear communication, significantly enhancing student financial services. Demonstrates expertise in multi-tasking, ensuring efficient financial operations and student satisfaction.
Overview
25
25
years of professional experience
Work History
Student Financial Services Specialist
Alvernia University
Reading
03.2025 - Current
- Assists students with understanding their financial needs and financial aid options.
- Manage daily cash receipts, ensuring accurate recording and reconciliation.
- Administer the full tuition reimbursement process.
- Manage in-house collections.
- Process student refunds.
- Calculate and process withdrawal adjustments according to federal guidelines.
Manager of Student Accounts and Billing
Cedar Crest College
Allentown
06.2011 - 03.2025
- Informs students about financial aid application steps and potential funding sources.
- Configures tuition charges and fees for electronic billing to students.
- Executes student refund transactions while establishing internal payment arrangements.
- Conduct Title IV withdrawal calculations.
- Oversees placement of delinquent accounts with external collection firms.
- Processed Plus loan applications through COD
- Processed Return to lender refunds through ELM
Student Financial Services Counselor
Cedar Crest College
Allentown
06.2003 - 06.2011
- Handled the review and mailing of student invoices for 1,500 students annually.
- Developed invoicing processes for various outside entities including PIC, VA, TAA, and Go Army.
- Reviewed and processed Federal Direct Plus Loan Applications efficiently.
Student Accounts Manager
Allentown Business School
Allentown
04.2001 - 05.2003
- Advised students facing financial challenges and arranged payment solutions.
- Completed cross-department training encompassing both accounts payable and payroll.
- Handled the review and mailing of student invoices for a school with an annual enrollment of 750 students.
Education
Associate of Science - Accounting
Lehigh Carbon Community College
Schnecksville, PA01.1990
Skills
- Goal setting
- Clear communication
- Multi-tasking
- Team leadership
- Work prioritization
- Time management
References
References available upon request.
Timeline
Student Financial Services Specialist
Alvernia University
03.2025 - Current
Manager of Student Accounts and Billing
Cedar Crest College
06.2011 - 03.2025
Student Financial Services Counselor
Cedar Crest College
06.2003 - 06.2011
Student Accounts Manager
Allentown Business School
04.2001 - 05.2003
Associate of Science - Accounting
Lehigh Carbon Community College