Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Stine

Everest,Pennsylvania

Summary

Extensive experience in clerical administration in a professional office setting. Experienced in bookkeeping, criminal justice, hospitality and customer service industries. Quick learner who is flexible to learn new assignments and excel in their implementations. Strong commitment to cooperative teamwork to exceed goals.

Overview

6
6
years of professional experience

Work History

Secretary

Homewood at Spring House Estates
08.2023 - 12.2024
  • Organized and maintained electronic filing systems for efficient document retrieval.
  • Assisted with scheduling appointments and managing calendars for multiple team members.
  • Prepared meeting agendas and recorded minutes to ensure accurate documentation of discussions.
  • Managed incoming communications, including emails and phone calls, to facilitate timely responses.
  • Supported office supply inventory management to maintain adequate stock levels for daily operations.
  • Collaborated with team members on various administrative tasks to promote a cohesive work environment.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.

Waitrress

Kelly's Scenic Restaurant
08.2022 - 08.2023
  • Provided excellent customer service in fast-paced dining environment.
  • Took orders accurately and communicated special requests to kitchen staff.
  • Collaborated with team members to ensure smooth restaurant operations.
  • Maintained cleanliness and organization of dining area and serving stations.
  • Processed payments efficiently using point-of-sale systems.
  • Resolved customer complaints promptly to enhance satisfaction levels.
  • Adapted quickly to changing priorities during peak service hours.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Behavioral Health Specialist

ACRP
Everett, PA
08.2021 - 08.2022
  • Conducted assessments to develop individualized treatment plans for clients.
  • Facilitated group therapy sessions, promoting engagement and communication among participants.
  • Collaborated with multidisciplinary teams to ensure comprehensive client care and support.
  • Monitored client progress, documenting behavioral changes and responses to interventions.
  • Educated clients and families on coping strategies and available community resources.
  • Provided crisis intervention, de-escalating situations to maintain safety and stability.
  • Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
  • Worked closely with adults and children in community settings, at residential facilities and within homes.
  • Developed and implemented individualized treatment plans for diverse client populations.
  • Conducted assessments to evaluate mental health needs and progress of clients.
  • Provided crisis intervention support, ensuring safety and immediate assistance to clients in distress.

Office Assistant

PA Career Link
05.2021 - 08.2021
  • Coordinated office activities to ensure efficient workflow and effective communication among team members.
  • Managed scheduling for meetings, appointments, and travel arrangements, optimizing time management for executives.
  • Maintained organized filing system, improving document retrieval efficiency and accuracy in records management.
  • Assisted in preparing reports and presentations, contributing to high-quality materials for stakeholder meetings.
  • Processed incoming correspondence and inquiries, ensuring timely responses and maintaining positive client relations.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Expedited document processing with accurate data entry and timely filing.
  • Contributed to a positive work environment by fostering open communication among colleagues.

Clerk Typist

Bedford County Court House
08.2018 - 05.2021
  • Typed, proofread, and formatted documents with high attention to detail for various office functions.
  • Managed filing systems and organized documents to enhance retrieval efficiency and workflow.
  • Collaborated with team members to improve document processing procedures and reduce turnaround time.
  • Assisted in data entry tasks, ensuring accuracy and consistency in information management systems.
  • Implemented best practices for maintaining confidentiality of sensitive information across documentation processes.
  • Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
  • Maintained a high level of confidentiality when handling sensitive information, ensuring the privacy of clients and colleagues alike.

Education

High School Diploma -

State College Area High School
State College, PA
06-1991

Associates in Criminal Justice -

South Hills Business School
Altoona, PA
06-2012

Skills

  • Customer engagement
  • Verbal and written communication
  • Office administration
  • Organization
  • Appointment scheduling
  • File management
  • Document preparation
  • Calendar management
  • Mail distribution
  • Appointment coordination

Timeline

Secretary

Homewood at Spring House Estates
08.2023 - 12.2024

Waitrress

Kelly's Scenic Restaurant
08.2022 - 08.2023

Behavioral Health Specialist

ACRP
08.2021 - 08.2022

Office Assistant

PA Career Link
05.2021 - 08.2021

Clerk Typist

Bedford County Court House
08.2018 - 05.2021

High School Diploma -

State College Area High School

Associates in Criminal Justice -

South Hills Business School

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Tracy Stine