Tracy Thomas
Houston,PA
Summary
Dynamic Senior Medical Billing Specialist with over 15 years of experience in full-cycle medical billing and revenue cycle operations. Expertise in charge review, claim submission, insurance verification, payment posting, and account reconciliation, consistently processing high-volume claims with precision to minimize billing errors and ensure timely reimbursement in fast-paced remote healthcare settings. Proficient in managing accounts receivable processes and driving timely collections, leveraging strong analytical skills to resolve billing discrepancies and enhance cash flow. Proven track record of delivering effective financial analysis and exceptional customer service, significantly contributing to overall business success.
Overview
15
15
years of professional experience
Work History
Senior Medical Billing Specialist
Wellnow (formerly Physicians Immediate Care)
Syracuse
02.2017 - 11.2025
- Managed full-cycle billing for outpatient medical services, including charge review, claim submission, and payment posting.
- Processed 250–400 medical claims per week while maintaining high accuracy and compliance standards.
- Reviewed medical documentation and coding prior to submission, contributing to an estimated 20% reduction in claim resubmissions.
- Posted insurance and patient payments, adjustments, and reconciled accounts to support timely collections.
- Served as primary billing contact for 50+ patient inquiries weekly, resolving billing questions and payment concerns.
- Obtained and updated insurance authorizations, including VA-related claims, preventing billing delays and write-offs.
- Utilized Experity billing software to manage daily billing workflows, reporting, and follow-up in a remote setting.
- Implemented process improvements that streamlined claim submissions, reducing denials and enhancing revenue cycle efficiency.
Medical Billing Specialist
Select Medical
Canonsburg, PA
08.2011 - 02.2017
- Processed and submitted medical claims for physical therapy services in a high-volume outpatient environment.
- Posted insurance and patient payments, adjustments, and refunds with a strong focus on accuracy.
- Reviewed EOBs to identify discrepancies and ensure appropriate billing corrections.
- Communicated with patients regarding balances, insurance coverage, and payment options.
- Supported A/R follow-up efforts to reduce outstanding balances and improve cash flow.
- Verified the accuracy of accounts payable payments, resulting in 80% reduction in payment errors and check reissues.
Medical Billing Specialist
Universal SmartComp
Washington, PA
08.2009 - 08.2011
- Reviewed and processed workers’ compensation medical claims in accordance with payer guidelines.
- Ensured billing accuracy and proper documentation to support timely reimbursement.
- Processed medical claims accurately using advanced billing software systems.
Education
Post-Graduate Certificate - Billing/Coding
Penn Commercial Business & Technical School
Washington08-2009
Skills
- Comprehensive medical billing
- Data entry accuracy
- Claims processing
- Insurance eligibility verification
- Payment processing and adjustments
- Accounts receivable management
- EOB assessment
- Patient billing management
- Revenue cycle assistance
- Efficient document submission
- Proficient in Experty billing software
- HIPAA regulations adherence
- Medical billing expertise
Timeline
Senior Medical Billing Specialist
Wellnow (formerly Physicians Immediate Care)
02.2017 - 11.2025
Medical Billing Specialist
Select Medical
08.2011 - 02.2017
Medical Billing Specialist
Universal SmartComp
08.2009 - 08.2011
Post-Graduate Certificate - Billing/Coding
Penn Commercial Business & Technical School