Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Walcott

Mercer

Summary

Knowledgeable Universal Banker with solid background as Teller, known for efficient transaction processing and excellent customer service. Proven ability to enhance customer satisfaction and streamline operations in fast-paced environment. Demonstrated proficiency in cash handling and banking software, with strong attention to detail and communication skills.

Overview

20
20
years of professional experience

Work History

Teller/Universal Banker

Mercer County State Bank
11.2022 - 05.2025
  • Processed and balanced customer transactions, cash drawers, mail, night drops, cashier’s checks, vault control, and ATMs with accuracy and adhered to all MCSB standard operating policies and procedures and Federal and State banking regulations.
  • Promoted bank products and services by recognizing and understanding customer needs, gathering information, and referring to necessary officers/divisions.
  • Opened new consumer and small business accounts, including checking, savings, CDs, and IRAs.
  • Supported branch operations by preparing/receiving cash shipments, Haberfeld promotions, branch/coin balancing, supply orders, compliance audits, record retention, and mentoring new employees.

Administrative Associate

University of North Carolina
01.2022 - 07.2022
  • Provided administrative support to the faculty and students within the School of Health and Applied Human Sciences, calendar management, data collection, records retrieval, coordinated meetings, and provided back-up to the Administrative Supervisor.
  • Maintained procurement compliance documentation, reimbursements, gift/swag bags, office supplies, Banner entries for student advisors, overrides, and class absence forms.
  • Functioned as a purchasing agent, obtained vendor quotes, tracked purchasing processes, and coordinated travel for student groups and faculty.
  • Assumed various projects assigned within the College of Health and Human Services.

Administrative Assistant- Field Operations Division

Loudoun County Sheriff’s Office
03.2020 - 12.2021
  • Provided administrative support to the division, calendar management, data collection and analysis, records retrieval, coordinated meetings, and trained all new administrative assistants.
  • Maintained procurement compliance documentation, accounts receivables, insurance claims, office supplies, and the division budget.
  • Functioned as purchasing agent, obtained vendor quotes, tracked purchasing processes, and reconciled division credit cards.
  • Assumed various projects as assigned and within the Office of the Sheriff.

Guest Services/Trainer

Magnolia’s At The Mill
03.2011 - 09.2016
  • Greeted and welcomed guests in an energetic and friendly fashion, managed reservations and wait times, forecasted meal durations, orchestrated table-flips, and ensured a smooth dining experience for customers.
  • Provided guests with information regarding local events and tourism, led guest services,and facilitated training for all front-end employees.
  • Successfully diffused any customer concerns to help maintain customer satisfaction and loyalty.
  • Assumed various duties as assigned with the Special Events and management team.

Regional Director

Nordstrom
11.2005 - 06.2006
  • Administered eleven lucrative Capital Region stores in VA, MD, DC, and NC.
  • Drove region-wide business expansion using practical sales approaches and leading teams through revenue and project goals while providing world-class customer service.
  • Worked in tandem with general managers to restructure company-wide ‘Selling is Service’ training program.

Education

Bachelor of Science -

Mercyhurst University
Erie, PA
01.1996

Skills

  • Business development expertise
  • Exceptional Customer Service
  • Cash handling and management
  • Strong work ethic
  • Excellent time management skills
  • Excellent communication skills
  • MS Office proficient
  • Positive
  • Professionalism and courtesy
  • Conflict resolution techniques

Timeline

Teller/Universal Banker

Mercer County State Bank
11.2022 - 05.2025

Administrative Associate

University of North Carolina
01.2022 - 07.2022

Administrative Assistant- Field Operations Division

Loudoun County Sheriff’s Office
03.2020 - 12.2021

Guest Services/Trainer

Magnolia’s At The Mill
03.2011 - 09.2016

Regional Director

Nordstrom
11.2005 - 06.2006

Bachelor of Science -

Mercyhurst University

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Tracy Walcott