Tracy A. Zelinsky
Pottsville
Summary
Reliable and upbeat Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
Switchboard Operator
Rosewood Rehabilitation and Nursing Center
05.2023 - Current
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
- Operated switchboard and routed incoming calls to appropriate departments.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Connected callers with appropriate professional, department, or business.
- Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
- Documented messages and forwarded to correct individual.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Facilitated emergency response efforts by swiftly connecting callers to relevant personnel or services when necessary.
Cashier/Gift Shop Volunteer
Schuylkill County Historical Society
10.2022 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
Patient Care Technician
Fresenius Dialysis
05.2020 - 07.2020
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Transported patients between rooms and appointments or testing locations.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Followed directions of licensed nurses to administer medications and treatments.
Order Filler
Wegmans Distribution Center
07.2013 - 04.2020
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Received new stock and input values into computer system.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Inspected machinery and equipment to determine functionality and performance.
- Checked product levels and recommended new purchases.
- Transported merchandise pallets to move in warehouse.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Kept work areas neat, clean and free from debris.
Production Material Handler
Big Lots Distribution Center
04.2001 - 11.2012
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Assembled pallets and crates for secure transportation of materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Transported inventory items to appropriate locations.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Monitored warehouse to identify missing items, spills and unusual activity, complying with safety procedures.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Floating Bank Teller
First Federal Bank
12.2000 - 04.2001
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Established rapport with new clients to increase satisfaction and loyalty.
- Assisted customers with banking needs and inquiries.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Maintained friendly and professional customer interactions.
Cashier/Retail Sales Associate
Value City Department Store
08.1989 - 06.1993
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Processed credit card and debit payments via [Type] systems, providing accurate charges and credits.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Assisted customers by answering questions and fulfilling requests.
- Operated POS terminals and cash drawer balancing.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Delivered consistently accurate orders, special requests and menu alterations.
Education
Patient Care Technician - Dialysis Technology
Fresenius Dialysis
07.2020
Technician - PC/IT Technician
S.I.B.T
05.2000
Skills
- Running Errands
- Returns Policies
- Sales Techniques
- Special Orders
- Available Nights, Weekends and Holidays
- Work Task Prioritization
- Computer Proficiency
- Exceeding Customer Expectations
- Merchandising and Display
- Customer Transactions
- Customer Checkout
- Merchandise Packaging
- Store Policies and Procedures
- Cash Handling
- Purchase Packaging
- Item Ticketing and Pricing
- Strong Communication and Interpersonal Skills
- Register Opening and Closing
- Cash Register Operation
Timeline
Switchboard Operator
Rosewood Rehabilitation and Nursing Center
05.2023 - Current
Cashier/Gift Shop Volunteer
Schuylkill County Historical Society
10.2022 - Current
Patient Care Technician
Fresenius Dialysis
05.2020 - 07.2020
Order Filler
Wegmans Distribution Center
07.2013 - 04.2020
Production Material Handler
Big Lots Distribution Center
04.2001 - 11.2012
Floating Bank Teller
First Federal Bank
12.2000 - 04.2001
Cashier/Retail Sales Associate
Value City Department Store
08.1989 - 06.1993
Technician - PC/IT Technician
S.I.B.T
Patient Care Technician - Dialysis Technology
Fresenius Dialysis
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