Travis Kraft

• Evaluate and investigate commercial auto claims to determine coverage and liability
• Analyze accident reports, police reports, and witness statements for claim assessment
• Investigate claims to determine potential fraud and work with the Special Investigations Unit (SIU) if needed
• Communicate effectively with policyholders, claimants, and repair shops throughout the claims process
• Document claim details accurately in claim center
• Negotiate early call settlements with claimants to ensure fair resolution

• Completed 62 Week New-To-Career trainee program
• Completed Texas Licensing
• Learned and applied textbook knowledge into live claims handling
• Reviewed and analyzed insurance claims for accuracy and completeness
• Communicated with clients to gather necessary claim information
• Assess damages and determine claim validity based on policy coverage

14 Weeks Property Claims Handling

14 Weeks Auto Claims Handling

14 Week Casualty Claims Handling (Last date of casualty claims - September 5th, 2025)

• Annual Review: Outstanding Performance
• Recieved the highest performance standards from employment 8/22-8/23
• Read and followed technical documentation to complete accurate repairs.
• Examined service history and provided initial inspection of vehicle to identify issues.
• Documented problems and corrective actions to maintain records.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Investigated customer complaints to identify cause of malfunctions.