Travis Lescalleet
Greencastle
Summary
Compassionate Service Advisor with substantial experience in customer support and task management. Exude strengths in communication, problem-solving, and building rapport with diverse clientele. Proven ability to streamline processes for efficiency while ensuring high levels of customer satisfaction. Noteworthy impact made in previous roles by focusing on team collaboration and proactive issue resolution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Advisor
Hagerstown Honda
Hagerstown
01.2022 - Current
- Assisted customers with service inquiries and vehicle maintenance needs.
- Scheduled appointments and managed service workflow efficiently.
- Collaborated with technicians to ensure timely vehicle repairs and maintenance.
- Explained service recommendations and answered customer questions clearly.
- Processed customer payments and maintained accurate transaction records.
- Provided product knowledge on vehicle features and services offered.
- Followed up with customers post-service to ensure satisfaction and address concerns.
Logistics Associate
Leidos Biomedical Research
Frederick
11.2018 - 12.2021
- Coordinated logistics operations to ensure timely delivery of biomedical supplies.
- Managed inventory levels and performed regular stock audits for accuracy.
- Utilized logistics software to track shipments and monitor supply chain activities.
- Collaborated with vendors to resolve shipping discrepancies and ensure compliance.
- Trained new associates on best practices in inventory management and safety protocols.
- Accurately recorded and tracked inventory levels in warehouse management system.
Electrical Apprentice
Precision Automation, LLC
Frederick
01.2018 - 10.2018
- Interpreted blueprints and technical diagrams for project execution.
- Maintained tools and equipment in safe working condition.
- Collaborated with team members to complete electrical installations efficiently.
- Followed safety protocols during all electrical work activities.
- Used hand tools such as wire strippers, cutters to prepare wires for connections to boxes, terminals.
Education
High School Diploma -
Smithsburg High School
Smithsburg, MD06-2015
Skills
- Technical communication
- Inventory control
- Quality assurance
- Problem solving
- Attention to detail
- Team collaboration
- Product knowledge
- Conflict resolution
Certification
Service Advisor and Customer Satisfaction certification - Ethos Group
Timeline
Service Advisor
Hagerstown Honda
01.2022 - Current
Logistics Associate
Leidos Biomedical Research
11.2018 - 12.2021
Electrical Apprentice
Precision Automation, LLC
01.2018 - 10.2018
High School Diploma -
Smithsburg High School