Travis Payne
Allentown
Summary
Accomplished professional with a diverse background, including a pivotal role as Team Leader in the US Army National Guard, where leadership and problem-solving skills were honed. Expert in customer service and conflict management, consistently enhancing team efficiency and client satisfaction. Demonstrates a strong ability to manage high-stress situations and improve operational outcomes.
Overview
8
8
years of professional experience
Work History
Infantryman
U.S Army
01.2017 - 04.2021
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Enhanced team efficiency by conducting regular training sessions and tactical drills.
- Employed various weapons systems proficiently in both offensive and defensive engagements.
Team Leader
US Army National Guard
04.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Vehicle Detailer
Scott Used Cars
07.2021 - 09.2022
- Increased team efficiency by assisting colleagues on larger or more complex detailing jobs when necessary.
- Delivered timely service by completing vehicle detailing tasks within established deadlines.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Enhanced the appearance of vehicles for sale, increasing dealership sales and revenue.
Table Games Dealer
Windcreek Casino and Hotel
11.2022 - 11.2024
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
Package Handler
FedEx
11.2024 - 01.2025
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Front Desk Receptionist
Planet Fitness
02.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
G.E.D -
Parkland Highschool
Allentown, PA2016
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Sensitive information handling
- Initiative-taking
- Complex Problem-solving
- Guest relations
- Conflict management
- Task delegation
- Performance improvement
- Decision-making
- Data confidentiality
- Punctual and reliable
- Relationship building
- Visitor and customer relations
Timeline
Front Desk Receptionist
Planet Fitness
02.2025 - Current
Package Handler
FedEx
11.2024 - 01.2025
Table Games Dealer
Windcreek Casino and Hotel
11.2022 - 11.2024
Vehicle Detailer
Scott Used Cars
07.2021 - 09.2022
Team Leader
US Army National Guard
04.2021 - Current
Infantryman
U.S Army
01.2017 - 04.2021
G.E.D -
Parkland Highschool
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