Travon Atkins
Allentown,PA
Summary
Dedicated and hardworking retail professional with over 3 years of progressive experience at Ross, excelling in roles such as Retail Associate, Store Protection Specialist, and currently serving as an Area Supervisor. Known for a strong work ethic, positive attitude, and commitment to delivering excellent customer service. Skilled in team leadership, loss prevention, and maintaining store standards in high-traffic retail environments. Proven ability to adapt quickly, support team success, and uphold company values while ensuring a safe and welcoming shopping experience.
Overview
3
3
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
04.2025 - Current
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Assisted with hiring, training and mentoring new staff members.
- Oversaw all hardline merchandise.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Expert in SET (Snake, Equipment, Trust the Numb) protocol, ensuring consistent adherence to safety standards and operational efficiency.
Store Protection Specialist
Ross Dress for Less
01.2025 - 04.2025
- Demonstrated ability to handle difficult customer service situations and resolve conflicts in a professional manner.
- Utilized excellent interpersonal skills to interact with customers and coworkers.
- Performed daily audits of sales registers to ensure accuracy of all transactions.
- Reviewed inventories to recognize theft or shortage possibilities.
- Supervised a team of 5+ Store Protection Specialists, ensuring adherence to safety protocols, loss prevention procedures, and company policies
Retail Sales Associate
Ross Dress for Less
08.2022 - 09.2023
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
- Greeted customers and engaged in conversation to assess needs.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
- Delivered exceptional customer service to guests.
- Demonstrated expertise in FAST (Friendly, Accurate, Speedy Transactions), achieving a weekly CPR of 147%, significantly enhancing customer satisfaction and checkout efficiency.".
City of Allentown Youth Council
City Of Allentown
05.2022 - 08.2023
- Represented the youth perspective in monthly meetings with city officials to influence policy decisions.
- Collaborated with a 10-member council to develop policy recommendations for the mayor and city council regarding local youth initiatives.
Education
High School Diploma -
Robert Ketterer Charter School
Latrobe, PA06.2024
Skills
- Leadership Skills
- Detail-oriented
- Interpersonal skills
- Problem-solving
- Flexible work schedule
- Business acumen
- Microsoft Office Suite
- Visual merchandising
Accomplishments
- Student speaker at Highschool Graduation.
Timeline
Area Supervisor
Ross Dress for Less
04.2025 - Current
Store Protection Specialist
Ross Dress for Less
01.2025 - 04.2025
Retail Sales Associate
Ross Dress for Less
08.2022 - 09.2023
City of Allentown Youth Council
City Of Allentown
05.2022 - 08.2023
High School Diploma -
Robert Ketterer Charter School
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