Teagan Gallagher
Elliottsburg
Summary
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
3
3
years of professional experience
Work History
Cashier
Kohl's
Carlisle, PA
11.2025 - Current
- Processed transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and returns.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and debit transactions efficiently.
- Collaborated with team members to enhance customer service experience.
- Resolved customer issues promptly to ensure satisfaction.
- Supported inventory management by restocking merchandise as needed.
- Adapted to fast-paced environment while ensuring accurate sales processing.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
AH Reiff
Carlisle, PA
06.2023 - 11.2025
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted customers with inquiries, ensuring accurate information delivery and issue resolution.
- Managed customer interactions using CRM software to track service requests and responses.
- Collaborated with team members to streamline processes, enhancing service efficiency.
- Developed familiarity with product offerings to better assist customers in purchase decisions.
- Adapted quickly to new systems and procedures, contributing to team performance improvements.
- Handled customer complaints professionally, maintaining a focus on positive outcomes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Scheduled customer deliveries of products to their homes.
Education
High School Diploma -
Commonwealth Charter Academy
Harrisburg, PA06-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Customer service excellence
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
- Refunds and exchanges
Timeline
Cashier
Kohl's
11.2025 - Current
Customer Service Representative
AH Reiff
06.2023 - 11.2025
High School Diploma -
Commonwealth Charter Academy