Treesa Johnson
Dallas,TX
Summary
Results-driven Operations Excellence professional with 7+ years of experience in healthcare operations, process improvement, and operational transformation. Proven expertise in workflow optimization, data analysis, and implementing sustainable process improvements that enhance operational efficiency, reduce costs, and improve compliance. Skilled at leveraging data-driven insights to identify opportunities for process enhancement, leading cross-functional teams through transformation initiatives, and balancing strategic work with hands-on operational support. Strong background in healthcare regulations, HIPAA compliance, and managing complex operational projects from identification to resolution.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Healthcare Operations Specialist
ATI Physical Therapy
07.2023 - Current
- Direct daily operations for high-volume physical therapy clinic, coordinating staffing schedules, patient flow, and resource allocation to maintain 95%+ appointment fulfillment while optimizing provider productivity and patient care delivery.
- Developed and maintained clinical SOPs and playbooks by translating clinical guidelines into clear, user-friendly decision trees and standardized processes, enabling non-clinical teams to follow protocols reliably and reducing clinical escalations by 40%.
- Design and deliver ongoing staff training programs, competency assessments, and in-service education initiatives to enhance clinical excellence and operational effectiveness
- Ensured quality, safety, and compliance by implementing processes aligned with healthcare regulations, HIPAA standards, and telehealth regulations, maintaining 100% adherence to compliance requirements across all clinical facility operations.
- Oversee multi-site operational coordination and coverage planning, adjusting staffing models in real-time to address patient demand fluctuations, provider absences, and peak operational periods.
- Managed key clinical vendors, and provider networks, holding partners to high standards for quality, compliance, and timeliness in medication fulfillment processes.
- Utilize operational data and KPI dashboards to identify efficiency gaps, patient flow bottlenecks, and scheduling optimization opportunities, implementing solutions that improve throughput and reduce wait times.
- Serve as primary liaison between clinic operations and corporate leadership, providing operational updates, escalating critical issues, and contributing to strategic planning discussions
- Participated in user acceptance testing for clinical information systems upgrades, collaborating with IT teams and clinical staff to validate workflows across service lines and ensure seamless integration with clinical practice standards.
- Managed patient data securely using electronic health records systems, maintaining 100% accuracy in data entry and charting while ensuring adherence to HIPAA regulations and provider licensing laws.
- Demonstrated leadership experience by setting expectations, holding teams accountable, and building responsible culture focused on clinical excellence, patient experience, and compliance in fast-paced environments.
- Manage accounts payable workflow by reviewing and submitting vendor invoices, processing expense reimbursements, and maintaining financial documentation for audit compliance.
- Facilitated workflow improvements by partnering with clinical staff to develop discovery and design sessions, leading initiatives that improved clinical productivity and patient outcomes across multiple service lines.
Operations Support Specialist II
ATI Physical Therapy
06.2019 - 07.2023
- Managed registration processes and patient access functions, handling insurance verification and processing patient information with 100% accuracy for inpatient and outpatient services.
- Facilitated rollout of telehealth platform and new mobile application among 100+ patient population, improving patient access efficiency by 30%.
- Utilized electronic health records systems to manage patient data securely, ensuring adherence to HIPAA regulations and healthcare compliance standards.
- Delivered exceptional customer service through prompt resolution of patient inquiries and concerns from both internal personnel and external customers, sustaining 95% patient satisfaction rate.
- Direct insurance verification processes and third party billing operations, ensuring accurate patient information processing and timely reimbursement workflows.
- Documented patient treatments and progress in electronic health records accurately, supporting quality assurance and billing processes.
Physical Therapist Assistant
ATI Physical Therapy
09.2018 - 06.2019
- Assisted patients with therapeutic exercises and rehabilitation techniques to enhance mobility.
- Collaborated with physical therapists to develop individualized treatment plans for diverse patient needs.
- Educated patients on preventative care strategies and home exercise programs for continued recovery.
- Implemented best practices in patient care to optimize treatment outcomes and improve satisfaction rates.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
Rehabilitation Aide
Temple University Health System
07.2015 - 06.2018
- Managed close to 10 to 14 patients a day, guided them through exercise programs, and documented performance to relay to the primary physical therapist.
- Monitored patient progress and adjusted exercises according to individual needs.
- Educated patients on proper exercise techniques and safety precautions.
- Maintained cleanliness and organization of therapy equipment and treatment areas.
- Provided emotional support to patients during therapy sessions to enhance comfort.
- Documented extensive patient notes in case histories utilizing EHR system, enhancing accuracy of medical records and third-party billing processes.
Education
Bachelor of Science - Kinesiology
Temple University
Philadelphia, PA05.2017
Skills
- Clinical Operations Management
- Telehealth Operations and Regulations
- Clinical SOPs and Playbooks Development
- HIPAA Compliance and Privacy Standards
- Provider Licensure Requirements
- Healthcare Operations
- Clinical Workflow Analysis and Optimization
- Electronic Health Records Implementation
- Healthcare IT Knowledge and Application
- Quality Assurance and Patient Safety
- KPI Tracking and Data Analysis
- Team Leadership and Development
- Vendor and Partner Management
- Regulatory Compliance Monitoring
- Patient Experience Improvement
- Clinical Productivity Enhancement
- Process Improvement Initiatives
- Stakeholder Communication
Certification
- Project Management Professional (PMP), In Progress
- Certified Artificial Intelligence Consultant (CAIC), In Progress
Platforms And Systems
Electronic Health Records Systems | Epic Systems | Clinical Information Systems | Healthcare IT Applications | Python | SQL | Tableau | Power BI | Patient Data Management Systems | HIPAA Compliance Software |Telehealth Platforms | Project Management Tools | Microsoft Office Suite | Microsoft Excel | Google Sheets
Timeline
Senior Healthcare Operations Specialist
ATI Physical Therapy
07.2023 - Current
Operations Support Specialist II
ATI Physical Therapy
06.2019 - 07.2023
Physical Therapist Assistant
ATI Physical Therapy
09.2018 - 06.2019
Rehabilitation Aide
Temple University Health System
07.2015 - 06.2018
Bachelor of Science - Kinesiology
Temple University