Tremaine LaFair
Darby
Summary
Developed expertise in customer service within fast-paced environment, focusing on effective communication and problem-solving. Demonstrated ability to work collaboratively with diverse teams, ensuring positive customer interactions. Seeking to transition into new field where these skills can drive impactful results.
Overview
2
2
years of professional experience
Work History
Customer Service/Money Service Team Member
Walmart
05.2024 - Current
- Giving excellent customer service, returning items, conducting money transfers and bill payments, cashing checks, selling money orders, and more. Being a team-player to accomplish department goals.
- Maintained a clean and organized workspace, contributing to a positive work atmosphere for both employees and customers.
- Displayed a strong work ethic by consistently arriving on time, prepared for shifts, and exhibiting a positive attitude towards team members and customers alike.
Assistant Manager
Lids
12.2023 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Desk Assistant
USH Student Housing
02.2023 - 05.2023
- Greeted guests in with friendliness and professionalism.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Handled daily operations, operated the mail room, and opened and closed the office/public space.
Education
Bachelors - communications
West Chester University
West Chester, PA05-2024
Skills
- Strong work ethic
- Patience and composure
- Service recovery
- Customer service
- Innovation and creativity
- Teamwork and collaboration
Timeline
Customer Service/Money Service Team Member
Walmart
05.2024 - Current
Assistant Manager
Lids
12.2023 - 05.2024
Desk Assistant
USH Student Housing
02.2023 - 05.2023
Bachelors - communications
West Chester University
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