Trent Cope
Pittsburgh,Pa
Summary
Professional hospitality specialist prepared for top-tier service roles. Skilled in delivering exceptional guest experiences with strong emphasis on teamwork and adaptability. Known for reliability, attention to detail, and passion for creating memorable dining experiences. Proficient in high-pressure environments, showcasing excellent communication, problem-solving, and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Fine Dining Server & Bartender
Monterey Bay Fish Grotto
Pittsburgh, PA
09.2022 - Current
- Ensured customer satisfaction, serving up to a 7-course prix fixe meals.
- Provided full tableside service in a busy, upscale restaurant maintaining a 98% customer satisfaction rate.
- Memorized ever changing food specials, drink specials, as well as rotating beer specials- including allergen information.
- Implemented upselling techniques that increased overall sales while providing guests with tailored recommendations.
- Developed and implemented new cocktail menus featuring seasonal and local ingredients.
- Crafted signature cocktails and curated beverage menu to enhance guest experience.
Beauty Sales and Event Coordinator
Estee Lauder
Pittsburgh, PA
10.2019 - 2024
- Educational Brand Representative and Event Coordinator for IT cosmetics
- Coordinated logistics for sales-driven events, ensuring seamless execution and adherence to timelines.
- Educated customers on new products, persuaded from competition, achieved sales goals
- Developed personalized makeup consultations to enhance client satisfaction and loyalty.
- Traveled between Pittsburgh Ulta and Sephora locations to represent Bare Minerals, Juice Beauty, Buxom Beauty, & Laura Mercier
Sever and Bartender
The Standard Market & Pint House
Pittsburgh, PA
03.2020 - 09.2023
- Delivered exceptional customer service in high-pressure bar environments.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Balanced multiple tasks simultaneously without compromising quality or customer satisfaction in a fast-paced setting.
- Contributed to increased sales by upselling premium spirits and promoting nightly specials effectively.
Sole Sales Representative
MAC Cosmetics, Ross Park Mall (Estee Lauder)
PA
12.2018 - 09.2021
- Used product poetry to assist customers with new product and make-up trends. Ensured immaculate brand image with organized presentations and clean demonstrations for customers. OPS trained.
- Contacted clientele about upcoming promotions and in-store events. Provided makeover services, in compliance with company safety standards.
- Perfected opening and closing procedures, shipment & stock while maintaining high expectations & sales goals
- Conducted makeup consultations, providing expertise that elevated client experiences and increased upselling opportunities.
Sever
Hyatt Regency, Pittsburgh, PA (Airport Location)
Pittsburgh, PA
09.2018 - 08.2020
- Familiarized guests with menus & specials. Managed large parties with ease & organization.
- Built meaningful lasting relationships with return customers. Serving duties including hosting, food-running & bussing
- Organized dining areas before events, ensuring cleanliness and proper setup according to event specifications for up to 300 guest
- Managed rapid reservation surges, scaling anywhere between 20-300 people within minutes, during flight disruptions and delays
Education
Bachelor's Degree - CORE courses including algebra, English composition, & psychology
Point Park University
Pittsburgh, PA05.2015
Skills
- Experience in scheduling
- Retail sales
- Customer service & care
- Food service
- One-on-one client relations
- Thrives in high-paced environments
- Able to multitask under pressure
- Bright-mind
- Driven to complete exceptional work
Timeline
Fine Dining Server & Bartender
Monterey Bay Fish Grotto
09.2022 - Current
Sever and Bartender
The Standard Market & Pint House
03.2020 - 09.2023
Beauty Sales and Event Coordinator
Estee Lauder
10.2019 - 2024
Sole Sales Representative
MAC Cosmetics, Ross Park Mall (Estee Lauder)
12.2018 - 09.2021
Sever
Hyatt Regency, Pittsburgh, PA (Airport Location)
09.2018 - 08.2020
Bachelor's Degree - CORE courses including algebra, English composition, & psychology
Point Park University