Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tressa French

Harrisburg

Summary

Experienced with managing medical office operations and ensuring seamless administrative functions. Utilizes effective team leadership and process optimization to enhance office productivity. Track record of maintaining high standards in patient care and office management.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Medical Office Manager

Hershey Endoscopy Center
08.2019 - Current
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
  • Addressed and remedied all patient or team member issues.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
  • Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
  • Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Managed 3 employees with various personalities and from different cultures for large 15 physician practice.
  • Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
  • Developed close working relationships with front office and back office staff.
  • Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.

Medical Secretary

Hershey Endoscopy Center
  • Process and review incoming procedure orders
  • Create new patient medical charts
  • Obtain and release patient medical records
  • Input pathology and specimen results on medical systems
  • Register incoming patients, scan insurance cards, collect paperwork
  • Answer office phone calls and direct to correct department
  • Put together and mail patient procedure paperwork
  • Fax, scan, copy, and shred paperwork as needed
  • Daily chart checks for incoming patients
  • Obtain insurance referrals
  • Operate computer systems like Allscripts, Provation Medical, Tiger, Powerchart
  • Run procedure reports back to nursing staff
  • File patient medical charts into proper cabinets

Customer Service

The UPS Store
04.2017 - 12.2018
  • Greet customers upon entry
  • Pack and ship packages for customers
  • Process shipments on CMS shipping system
  • Process payments on POS computer system
  • Handle cash, and work with register
  • Operate and answer incoming calls to the store
  • Fax, scan, copy, shred, laminate, and bind per customer request
  • Open and Close store/tills
  • Notary Public services

Cashier/Lane Captain

Towne Park
11.2015 - 04.2017
  • Greet customers upon arrival to valet stand
  • Fill out tickets for customer vehicles
  • Upon departure, scan customer tickets on computer, receive their payment, and pull their keys for a valet to retrieve their vehicle
  • Recently trained and certified as a supervisor for the valet site
  • Valet
  • Park and retrieve customer vehicles upon arrival and departure

Sales Floor Team Member

Target
08.2015 - 11.2015
  • Operate and direct incoming calls to store
  • Assist with customer inquiries throughout store
  • Manage cash register at check out
  • Restock store shelves/racks

Hostess

Zio’s Italian Kitchen
08.2014 - 05.2015
  • Coordinate seating chart
  • Organization of customer names for proper wait times and assist customers to their tables
  • Roll silverware and fold children menus
  • Run food to tables
  • Maintain a clean front of house area and clean restrooms
  • To-Go
  • Receive phone and walk-in orders
  • Input customer orders on Micro Computers
  • Operate cash register, handle money, count down and close cash register at end of shift
  • Serve customers sitting at Pizza Bar and run food to tables
  • Box food for to-go orders and run food to curbside to-go customers
  • Prepare catering orders

Customer Service Representative

Pizza Hut/Wing Street
01.2014 - 08.2014
  • Receive phone and walk-in orders
  • Input customer orders on Micro Computers
  • Operate cash register, handle money, count down and close cash register at end of shift
  • Cut pizza’s and box them, make and box wings
  • Maintain a clean front of house area and clean restrooms

Receptionist/File Clerk

New Mexico Custom Garage
05.2013 - 05.2014
  • Input of new or existing client information on computer
  • Answered phones, ran basic office equipment, knowledge of Microsoft Office, and organization of filing system
  • Scheduled appointments for customers concerning job estimates and installs
  • Assist clients with customer service questions

Education

High School Diploma -

Rio Rancho High School
Rio Rancho, NM
05-2015

Skills

  • Medical terminology
  • Clinical support
  • Customer service
  • Patient scheduling
  • Strong organizational skills
  • Medical records management
  • Professional telephone etiquette
  • HIPAA compliance
  • Insurance verification
  • Strong work ethic
  • Conflict resolution
  • Effective multitasking

Certification

HIPPA Compliant

OSHA Compliant

Timeline

Medical Office Manager

Hershey Endoscopy Center
08.2019 - Current

Customer Service

The UPS Store
04.2017 - 12.2018

Cashier/Lane Captain

Towne Park
11.2015 - 04.2017

Sales Floor Team Member

Target
08.2015 - 11.2015

Hostess

Zio’s Italian Kitchen
08.2014 - 05.2015

Customer Service Representative

Pizza Hut/Wing Street
01.2014 - 08.2014

Receptionist/File Clerk

New Mexico Custom Garage
05.2013 - 05.2014

Medical Secretary

Hershey Endoscopy Center

High School Diploma -

Rio Rancho High School

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Tressa French