Trevin Polite
Columbia
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
12
12
years of professional experience
Work History
Failure Analysis Technician
Flex Ltd
01.2023 - Current
- Diagnose and identify root causes of failures, analyze PCB manufacturing processes, and make recommendations to improve product reliability and manufacturability
- This includes performing visual inspections, using diagnostic equipment (SEM, X-ray analysis), and utilizing analytical methods to determine failure modes.
Field Service Representative
MasTec Advanced Technologies
01.2020 - 01.2022
- Handles on-site servicing.
- Diagnostics and repairs for company's electrical products or equipment. This can range from computers, heating and cooling systems, security systems.
- Responsible for quality inspections.
- Executed on-site installations and repairs of telecommunications equipment, ensuring optimal performance and customer satisfaction.
- Diagnosed and resolved technical issues efficiently, enhancing service delivery and reducing downtime for clients.
88M Motor Transport Operator
U.S. Army
02.2016 - 05.2020
- Transport unit
- Responsible for quality inspections.
- Inspect incoming parts.
- Operated tactical and commercial vehicles to transport personnel and equipment across diverse terrains.
- Conducted routine vehicle inspections, ensuring operational readiness and compliance with safety standards.
Quality Control Inspector
Amazon Warehouse
07.2015 - 05.2016
- Ensure that the correct items are selected, verify quantities, and inspect the items for any damage or defects before packing them.
- Packaging Materials use various packaging materials such as bubble wrap, packing peanuts, or air pillows to protect fragile items and ensure that the products are packaged securely.
- Operated packaging machinery to ensure efficient and accurate product handling.
- Inspected outgoing shipments for quality assurance and compliance with safety standards.
CSR - Customer Service Representative
Hurtz Car Rental
09.2013 - 05.2015
- Provided customer service and was involved in training [2x] new team members each month Assisting customers via various channels such as phone calls, emails, live chats, or in-person interactions.
- Responding to inquiries, addressing concerns, and resolving issues to ensure customer satisfaction.
- Product/Service Knowledge: Developing a deep understanding of the company's products or services to provide accurate and helpful information to customers.
- Keeping up-to-date with any changes or updates and effectively conveying the details to customer.
- Documentation and Record Keeping: Maintaining accurate and detailed records of customer interactions, inquiries, complaints, and resolutions.
- Updating customer profiles or databases with relevant information for future reference.
- Resolved customer inquiries and issues, ensuring high satisfaction levels.
- Processed vehicle rentals and returns efficiently, maintaining accurate records.
Education
GED -
Orangeburg Calhoun Tech
Orangeburg, SCSkills
- Failure analysis
- X-ray analysis
- PCB diagnostics
- Customer service support
- Team collaboration
- Data interpretation
- Multitasking capacity
- Problem-solving
- Attention to detail
- Excellent communication
- Critical thinking
- End user support
Languages
English
Native or Bilingual
Timeline
Failure Analysis Technician
Flex Ltd
01.2023 - Current
Field Service Representative
MasTec Advanced Technologies
01.2020 - 01.2022
88M Motor Transport Operator
U.S. Army
02.2016 - 05.2020
Quality Control Inspector
Amazon Warehouse
07.2015 - 05.2016
CSR - Customer Service Representative
Hurtz Car Rental
09.2013 - 05.2015
GED -
Orangeburg Calhoun Tech