Specialist with extensive experience in interpreting and implementing quality assurance standards, effectively addressing customer complaints and non-conformance issues. Demonstrates strong problem-solving and analytical skills, with a solid understanding of HR tools and methodologies. Committed to enhancing business processes and fostering supportive environments.
Organizational Culture Inventory, FDU, Examined with prior research, the validity and reliability of the Organizational Culture Inventory, Designed with the objective of understanding how organizational culture is measured with a scale like the OCI., Research Proposal, FDU, Examined the effects of workplace engagement and job satisfaction on organizational commitment., Explored factors that can influence employees’ decisions to remain at a company over time.
Community Service Foundation, Counselor (Academic Internship), Bethlehem, PA, 2020-01, 2020-05, Provided a safe environment to students by listening carefully to them during difficult situations, Supported peer counselors through team meetings where information and feelings could be exchanged.