Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Trevor Ogden

Springfield

Summary

Post high school I attended DCCC on and off from 2017 up until about 2020. I had steadily worked in the food industry for the past 4 + years.I have gained skills in customer service, baking, and register use.. I have also gained skills in time management as sometimes I had to comply with deadlines in way of getting baked goods on the shelves. I am used to working independently, as I would often run the entire bakery on my own. My duties involved waiting on customers, baking goods and restocking the bakery. After that, my career interests have changed and I decided to pursue a job so that I can further develop my interests and formulate my future plan. I enjoy working on my car and have extensive abilities related to car repairs. My interests lie in further developing my mechanical abilities, and locksmithing was of interest and I was a successful locksmith for a small business for almost 4 years, and learned a lot of skills in the trade. I learned master keying, commercial panic bar installations, landlord-tenant evictions with the county sheriff, lock picking, and lock installation with ease. Clients loved working with me, and there are quite a few good reviews on google mentioning me .I am highly motivated, reliable and would be happy to gain training from the right company that would allow me to explore lucrative opportunities that would allow me to grow, prosper and gain skills that I can build on in my future.

Overview

11
11
years of professional experience

Work History

Locksmith

Harvey's Lock And Door Service
Milmont Park
11.2021 - 08.2025
  • Installed and repaired locks for residential and commercial clients.
  • Responded to emergency lockout situations promptly and efficiently.
  • Provided key duplication services using specialized equipment.
  • Collaborated with clients to determine their specific security needs.
  • Trained new staff on best practices in locksmithing techniques.
  • Provided estimates for labor costs associated with lock installation projects.
  • Completed new installations of components such as locks, handles and closers.
  • Created master key systems to provide access to multiple areas within a building.
  • Installed deadbolts and other locks on residential and commercial buildings.
  • Fabricated custom parts for obsolete or discontinued lock models when necessary.

Bakery Associate

Giant Food Stores
Springfield
03.2019 - 11.2021
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
  • Wrapped, boxed and weighed bakery department products.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Kept [Type] and [Type] areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Deli Associate

Giant Food Stores
Springfield
11.2018 - 03.2019
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Greeted customers at deli counter to fulfill requests and answer questions.
  • Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
  • Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
  • Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
  • Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Bakery Associate

Acme Fresh Market
Media
03.2017 - 10.2018
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Wrapped, boxed and weighed bakery department products.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.

Grocery Bagger

Acme Fresh Market
Clifton Heights
11.2014 - 03.2015
  • Collected carts from parking lot and designated returns.
  • Helped customers get groceries to vehicles.
  • Bagged merchandise carefully to prevent damage of delicate items such as bread and eggs.

Education

High School Diploma -

Monsignor Bonner
Lansdowne, PA
06.2017

No Degree - Accounting

Delaware County Community College
Media, PA

Skills

  • Customer satisfaction
  • Point of sale knowledge
  • Hospitality service expertise
  • Master key systems
  • Customer relationship management
  • Key duplication
  • Cost estimation
  • Technical troubleshooting
  • Attention to detail
  • Effective communication
  • Lock installation proficiency
  • Door hardware installation
  • Lock repair
  • Broken key extraction
  • Panic bar installation
  • Cylinder servicing
  • Lock picking
  • Analytical skills

References

References available upon request.

Timeline

Locksmith

Harvey's Lock And Door Service
11.2021 - 08.2025

Bakery Associate

Giant Food Stores
03.2019 - 11.2021

Deli Associate

Giant Food Stores
11.2018 - 03.2019

Bakery Associate

Acme Fresh Market
03.2017 - 10.2018

Grocery Bagger

Acme Fresh Market
11.2014 - 03.2015

High School Diploma -

Monsignor Bonner

No Degree - Accounting

Delaware County Community College
Trevor Ogden