Trevoral Thompson
York
Summary
Dynamic detail-oriented customer service, with a repeated background in customer engagement, and sales techniques. Cultivating strong relationships, enhancing customer loyalty in achieving high conversion rates. Demonstrated accuracy in cash handling and transaction processing, ensuring a sleak checkout experience. In past history applied inventory control, and problem solving techniques, for improving customer satisfaction. As things are my knawing interest in cybersecurity, IT support, receptionist, and front desk positions are my most intrigued, careers/industries, where my interest align. What I want is to mold the form of the tech industry regarding my future endeavors. Normally known for my reliability, professionalism, and high-quality service while supporting my peers.
Also a committed student with exceptional communication and interpersonal skills in professional settings. While I am also experienced in data entry and money handling. Capable of quickly memorizing product details, and furthering strong relationships with customers.
An open and positive communicator willing to adhere to feedback. To, but not only, oriented on my own task/job, while also meeting special goals.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Retail Sales Associate
Market Source Target Tech
York
09.2025 - 12.2025
- Built strong relationships with repeat customers
- Built strong customer relationships and delivered helpful, professional support in a retail environment.
- Processed sales and inventory data accurately
- Maintained cleanliness and organization of assigned areas within the store
- Increased customer satisfaction by resolving product-related issues in a timely manner
- Entered sales and inventory data accurately into store systems to support reporting and analysis
Cashier/Sales Associate
Lowes-York
York
03.2025 - 08.2025
- Maintained professionalism even with infuriated/ extremely angered customers, and with other employee's spreading banter/causing commotion
- Also Assisted higher-ups with tasks not pertaining my own involving cash handling, restocking...etc
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards program & handled exchanges or refunds on certain occasion
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Collaborated with other departments such as receiving or merchandising teams to ensure efficient operations
- Referenced from more than a few customers on how excellent my work is
- Also received 10/10 on all statistics from my customers who rated my customer care/service
- Entered transaction and inventory data accurately into store systems to support daily operations
Hostess/Cashier/Busser
Bob Evans Restaurants
York
04.2024 - 07.2024
- Processed customer transactions with accuracy and efficiency, managing cash and various transactions
- Communicated with teams/departments for key escalation with customer reports/ or even customer care
- Handling and merchandise restocking, while training new cashiers on procedures.
- Collaborated with departments to ensure operational efficiency.
- Implemented upselling techniques, boosting promotional sales.
- Achieved 10/10 ratings for customer service quality.
- Managed high-volume checkout lanes with speed and accuracy.
Customer Service Associate
China Xpress-Fort Myers
Fort Myers
04.2021 - 04.2022
- Facilitated exceptional customer service and support at China Xpress. Assisted in food preparation and handled online orders while addressing customer needs.
- Delivered outstanding service by resolving complaints, ensuring satisfaction.
- Managed high volume of calls and emails, exceeding response targets.
- Processed returns and exchanges, keeping accurate inventory records.
- Resolving complaints and responding to inquiries via phone, chat
- Demonstrated ability to anticipate customer needs and provide prompt, efficient solutions.
- Responded to customer inquiries, resolving complaints, and providing product information.
- Skilled in identifying customer issues and quickly providing relevant solutions.
- Proven record of providing exceptional customer service to clients from diverse backgrounds.
- Received plentiful customer feedback to improve customer service standards and increase customer loyalty, with peers as well
Education
Cybersecurity Analytics Certification - Computer Science
Coursera
York, PA 08.2025 - 04.2026
AICE Psychology - Core Academics
William Penn SHS
York, PA 02.2024 - 05.2024
Skills
- Technical Proficiency
- Technical troubleshooting support
- Computer literacy
- CRM software
- Technical support
- Customer service
- Phone answering
- Cybersecurity
- Threats, risks, and vulnerabilities
- Linux
- AI
- Automotive sales
- Patient registration
- Security frameworks and controls
- Data entry
- NET
- Technical documentation
- Customer data entry
- Information assurance
- Empathy
- Customer inquiry handling
- Incident response
- Technical writing
- Computer skills
- Restaurant experience
- Python
- 70-100 Typing WPM
- NET Core
- Communication skills
- Data reporting
- Technical support via phone
- Time management
- Technical sales
- Workplace health and safety regulatory compliance
- SIEM
- Security Hardening
- Risk assessment
- Cybersecurity tools
- Data analysis
- Team collaboration
- Problem solving
- Promotional events
- Loyalty promotion
- Customer engagement
- Product promotions
- Phone etiquette
- Calm demeanor
- Inventory audits
- Sales goals attainment
- Event coordination
- Professional appearance
- Cash handling
- Sales expertise
- Complaint management
- Store opening and closing
- Visual display arrangement
- Positive and professional
- Account assistance
- Barcode scanning
- Interpersonal and written communication
- Upselling strategies
- Brand representation
- Gift card management
- Sell souvenirs
- Policy and procedure adherence
- Email communication
- Issue troubleshooting
- Product of service support
- Active listening
- Service ticket management
- Analytical thinking
- Customer relationship management (CRM)
- Complaint handling
- Stress management
- Appointment scheduling
Additional Information
Authorized to work in the US for any employer
Certification
Google Cybersecurity Certification, 04/01/26, Present, The Google Cybersecurity Professional Certificate is an online program designed to prepare beginners for entry-level roles such as cybersecurity analyst or security operations center (SOC) analyst. Developed by experts at Google, it focuses on practical, hands-on skills rather than just theory.
Languages
- English
- Spanish, Beginner
- English, Fluent
Timeline
Retail Sales Associate
Market Source Target Tech
09.2025 - 12.2025
Cybersecurity Analytics Certification - Computer Science
Coursera
08.2025 - 04.2026
Cashier/Sales Associate
Lowes-York
03.2025 - 08.2025
Hostess/Cashier/Busser
Bob Evans Restaurants
04.2024 - 07.2024
AICE Psychology - Core Academics
William Penn SHS
02.2024 - 05.2024
Customer Service Associate
China Xpress-Fort Myers
04.2021 - 04.2022