Trina R Kyte
Pittsburgh
Summary
Accomplished in enhancing patient experiences at Montefiore Hospital, I leverage expert administrative skills and empathetic interpersonal communication to streamline patient intake processes. Demonstrated proficiency in medical billing and fostering patient relationships, achieving a significant improvement in patient satisfaction scores.
Overview
18
18
years of professional experience
Work History
Research Associate
Western Psychiatric Institute & Clinic
Pittsburgh
09.2023 - Current
- Data entry/cleaning.
- Preparing materials for testing, filing.
- Community engagement.
- Practice person for training or refreshing staff.
- Contact or follow up with participants.
- Gift card mailings.
- Actively participated in weekly meetings with the research team to discuss progress towards project goals.
Patient Access Intake Specialist
Montefiore Hospital
Pittsburgh
09.2022 - 09.2023
- Analyzed patient accounts for accuracy of demographic information before submitting claims for payment processing.
- Verified patient demographics and insurance coverage prior to appointment scheduling.
- Maintained up-to-date knowledge of hospital policies and procedures related to patient access intake processes.
- Responded promptly to customer inquiries regarding registration process, insurance coverage, billing issues.
- Worked closely with clinical staffs during the pre-admission process to ensure all required documents were completed accurately.
- Assisted in training new staff members on proper procedures related to patient access intake processes.
- Assisted in preparing documents for patient admission process.
- Reviewed medical records for completeness prior to submitting them for reimbursement claims processing.
- Greeted patients, answered incoming calls, and provided general information to customers.
- Provided support in verifying insurance eligibility and benefits prior to services rendered.
Administrative Associate
Montifore Hospital
Pittsburgh
10.2016 - 03.2022
- Established and maintained effective working relationships with patients, family members, physicians, and staff
- Treated everyone with respect and demonstrated behaviors learned in the
- Patient Ambassador Program
- Used approved department greeting and manage the conversation flow with patients by providing appropriate information and using effective questioning techniques
- Used empathic and comforting methods to build trust and offered helpful information and solutions to conflicts
- Communicated clearly to avoid jargon, slang, and insider terms.
- Knowledgeable about providers, colleagues and services that were available to patients.
- Helped with call center when needed, made appointments, transferred calls, entered and updated all patient's information
Patient Information Coordinator
Children's Hospital of Pittsburgh
Pittsburgh
01.2012 - 10.2016
- Interviewed and pre-registered patients
- Inputted patient information into database to initiate a medical record
- Confirmed/Verified insurance benefits with the appropriate carrier via on-line verification systems and telephone inquiries
- Got consent from patients for treatments and financial obligation following the Health
- Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Collected patient payments at time of servic Respect patient confidentiality and withheld restrictive information accounting to HIPAA guidelines
- Appropriately distributed/triaged phones calls to other areas and/or clinical providers
- Assisted with administrative duties in the office includ but not limited to scanning of medical records and faxing.
Salon Coordinator
Beautiful Salon Suites
Pittsburgh
09.2009 - 01.2012
- Office management, customer serve representative, utilize muti-line switchboard.
- Performed cash handling duties such as accepting payments, issuing receipts, and balancing cash drawers at the end of each shift.
- Provided administrative support to the salon team, including scheduling appointments and managing customer records.
- Greeted customers and provided them with salon services information.
Counselor
Mercy Behavioral Health
Pittsburgh
11.2008 - 09.2009
- Office management and customer service
- Provide at-home assistance and training
Project Specialist
University of Pittsburgh/CDC
Pittsburgh
04.2007 - 05.2008
- Provided home-based medical history interviews, flu screening, outreach to adults and children participating in the Pittsburgh Influenza Prevention Project (PIPP)
- Performed advanced data entry into a customized database, filing medical records.
Education
Diploma - Medical Assistant
Sanford-Brown Institute
06.2011
Skills
- Customer service
- Clinical skills
- Administrative skills
- Patient care
- Interpersonal communication
- Written communication
- Verbal communication
- Medical terminology
- Third-party health care coverage
- Medical billing
- Medical coding
Timeline
Research Associate
Western Psychiatric Institute & Clinic
09.2023 - Current
Patient Access Intake Specialist
Montefiore Hospital
09.2022 - 09.2023
Administrative Associate
Montifore Hospital
10.2016 - 03.2022
Patient Information Coordinator
Children's Hospital of Pittsburgh
01.2012 - 10.2016
Salon Coordinator
Beautiful Salon Suites
09.2009 - 01.2012
Counselor
Mercy Behavioral Health
11.2008 - 09.2009
Project Specialist
University of Pittsburgh/CDC
04.2007 - 05.2008
Diploma - Medical Assistant
Sanford-Brown Institute
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