Trinity Jones
Stroudsburg
Summary
Results-driven professional with over four years of operations leadership within the waterpark sector. Skilled in onboarding, policy development, and workflow optimization, contributing to improved guest satisfaction and team performance.
Overview
6
6
years of professional experience
Work History
Waterpark Hiring Manager
Kalahari Resorts Poconos
Pocono Manor, PA
10.2025 - Current
- Managed onboarding process, creating resources and training programs for new hires to accelerate integration.
- Facilitated interviews, delivering actionable feedback and tailored recommendations to hiring teams.
- Utilized an applicant tracking system to streamline hiring workflows and improve efficiency.
- Assisted in developing candidate engagement strategies to enhance overall recruitment experience.
- Maintained accurate records of candidate interactions and hiring progress for reporting purposes.
Administrative Assistant
Kalahari Resorts Poconos
Pocono Manor, PA
04.2025 - 10.2025
- Coordinated workforce scheduling across departments, ensuring optimal coverage for guest-facing teams.
- Implemented filing systems to streamline document retrieval, improving office organization and workflow efficiency.
- Utilized office software to create reports and maintain records, supporting data management initiatives.
- Supported human resources by updating employee files and processing time-off requests in accordance with company policy.
- Analyzed staffing trends to align labor with seasonal demand
Waterpark Operational Manager
Kalahari Resorts Poconos
Pocono Manor, PA
05.2022 - 04.2025
- Managed daily operations of a high-volume indoor waterpark with a focus on guest satisfaction
- Oversaw daily operations, achieving compliance with safety and quality standards to enhance guest experience.
- Managed guest relations, addressing escalations and implementing service recovery strategies to enhance overall guest satisfaction.
- Streamlined workflow processes, improving efficiency and productivity across departments to support operational goals.
- Led and developed leadership teams to ensure operational efficiency and service excellence
- Implemented SOP improvements and staff training programs
Waterpark Assistant Manager
Kalahari Resorts Poconos
Pocono Manor, PA
04.2022 - 05.2022
- Assisted operational leadership by supervising frontline teams to ensure efficient daily operations.
Supervisor / Scheduler
Kalahari Resorts Poconos
Pocono Manor, PA
04.2021 - 04.2022
- Coordinated staffing to meet operational and guest demands
- Managed real-time operational decisions and escalated guest or safety concerns
- Oversaw park-wide operations through direct leadership of Lead Lifeguard team
Lead Lifeguard
Kalahari Resorts Poconos
Pocono Manor, PA
07.2020 - 04.2021
- Coordinated daily operations across assigned zones to ensure guest safety and satisfaction
- Managed guest concerns and emergency situations to maintain a safe and enjoyable environment
Education
High School Diploma -
Pocono Mountain East High School
Swiftwater, PASkills
- Customer service
- Interviews & Onboarding
- Dispute resolution
- Scheduling & Payroll
- Operations Leadership
- Policy and procedure development
- Team Development
Timeline
Waterpark Hiring Manager
Kalahari Resorts Poconos
10.2025 - Current
Administrative Assistant
Kalahari Resorts Poconos
04.2025 - 10.2025
Waterpark Operational Manager
Kalahari Resorts Poconos
05.2022 - 04.2025
Waterpark Assistant Manager
Kalahari Resorts Poconos
04.2022 - 05.2022
Supervisor / Scheduler
Kalahari Resorts Poconos
04.2021 - 04.2022
Lead Lifeguard
Kalahari Resorts Poconos
07.2020 - 04.2021
High School Diploma -
Pocono Mountain East High School