Trisha Laub
Bethlehem
Summary
Proven in enhancing operational efficiency and customer satisfaction, my background spans roles from Registration Representative at Lehigh Valley Hospital to Customer Service at Home Depot. Skilled in HIPAA compliance and problem-solving, I excel in teamwork and have significantly contributed to process improvements and positive customer outcomes.
Overview
2
2
years of professional experience
Work History
Registration Representative
Lehigh Valley Hospital and Health Network
07.2024 - Current
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
Sales Associate
Target
07.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Package Handler
FedEx
02.2023 - 06.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Customer Service Representative
Home Depot
11.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Commonwealth Charter Academy
Bethlehem, PA06.2020
Skills
- Cross-functional teamwork
- Insurance procedures
- HIPAA compliance
- Daily operations management
- Patient registration
- Verbal and written communication
- Problem-solving
- Healthcare experience
- Teamwork
- Time management
- Multitasking Abilities
Timeline
Registration Representative
Lehigh Valley Hospital and Health Network
07.2024 - Current
Sales Associate
Target
07.2023 - Current
Package Handler
FedEx
02.2023 - 06.2023
Customer Service Representative
Home Depot
11.2022 - 01.2023
High School Diploma -
Commonwealth Charter Academy
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