Trisha Babbino
Bethlehem
Summary
I wish to obtain a position in administration, customer service, that will utilize my strong background, and education. I am strongly motivated in customer service due to my wide variety of experience/education in the work field. I would like to be a strong asset to your company where my skills as a strong customer service rep, highly motivated, hard working, punctual, and reliable professional skills can be utilized.
Overview
18
18
years of professional experience
Work History
Package Handler
Federal Express
Northampton, PA
09.2020 - Current
- Inbound scan packages to location
- Sort packages to correct van lines to be loaded on delivery trucks
- Unload trucks
Package Handler
UPS
Easton, PA
10.2017 - 02.2020
- Sorted packages by zip code in to correct trailer for shipment.
- Unloaded/ loaded packages to be sorted to correct destination
- Sorted small sort packages into correct bags to be shipped.
- United Parcel Services
- Company Overview: United Parcel Services
Customer Service Representative
United States Cold Storage
Quakertown, PA
11.2015 - 10.2017
- Managed wide variety of customer service and administrative tasks to resolve conflict quickly and efficiently.
- Billing
- Management of inventory
- Addressing customer concerns and providing empathy; problem solving
- Managed shipment and receiving of new products
Family Service Worker
Stonemor Partners LLC
Allentown, PA
01.2014 - 11.2015
- Advise, prepare, and counsel families through bereavement; long and short term.
- Manage and administer each facet from pre-need to final stages of life.
- Trained specialized foster parents as part of an overall service plan for children with severe behavioral and emotional needs
- Facilitated permanency Team Meeting( PTM) and family meetings.
Customer Care Specialist
Express Personal
Allentown, PA
02.2011 - 01.2014
- Problem/conflict spot resolution
- Greeted customers ascertaining wants and needs of products
- Investigation of inquiries of complaints in a timely manner
- Generated a long lasting loyal clientele.
- Generating and obtaining report of clientele.
Customer Representative
Derby Industries
Allentown, PA
09.2008 - 01.2011
- Billing , data entry, scheduling for indirect shipping and receiving
- Answering an average of 35 calls per day addressing customer service needs
- Problem solving
- New product information
- Follow up on purchases, inform about new merchandise.
- Client based data quota
Education
High School Diploma - undefined
Northampton Community College
Bethlehem, PA01.1997
Skills
- Customer service
- Highly motivated
- Service-oriented
Dynamic/friendly/hostess
Timeline
Package Handler
Federal Express
09.2020 - Current
Package Handler
UPS
10.2017 - 02.2020
Customer Service Representative
United States Cold Storage
11.2015 - 10.2017
Family Service Worker
Stonemor Partners LLC
01.2014 - 11.2015
Customer Care Specialist
Express Personal
02.2011 - 01.2014
Customer Representative
Derby Industries
09.2008 - 01.2011
High School Diploma - undefined
Northampton Community College