Lorin Shields
Pittsburgh
Summary
Operational Excellence Leader & 5-Time CSAT Champion Accomplished logistics professional with over 10 years of experience in operations, training, and staff development. Proven track record of rapid, merit-based advancement at Temco Logistics, promoting from Driver to Maverick Trainer to Router Supervisor in one year. Recognized as a 5-time CSAT Champion, C-Section Champion, and recipient of the December 2025 Spotlight Award for leadership impact. Expert in Last-Mile Delivery Operations, Lean Methodology, and Systems Optimization. Seeking to leverage executive mentorship and advanced technical proficiency to serve as the Operational Excellence Manager.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Router Supervisor / Maverick Trainer
TEMCO LOGISTICS
Pittsburgh
09.2024 - Current
- Operational Strategy: Manage daily routing and dispatch optimization for box truck fleets, ensuring service area efficiency and fleet utilization.
- CSAT Mastery: Recognized as a 5-time CSAT Champion and C-Section Champion for maintaining elite delivery standards and customer service.
- Lean Implementation: Utilize Root Cause Analysis (RCA) and Process Mapping to eliminate waste and close performance gaps.
- Training Excellence: Spearhead the Maverick Program, managing new driver onboarding, ride-along evaluations, and SOP development.
- Executive Shadowing: Partnering with the General Manager on site operations, financial reporting, and high-level decision-making.
- Award-Winning Impact: Recipient of the December 2025 Spotlight Award and multiple Pride Awards for dedication and leadership.
General Manager
LANEZ
Pittsburgh
12.2023 - 07.2024
- Fiscal Management: Oversaw all accounts payable/receivable, budget controls, and capital budget prioritization.
- Leadership: Directed staff performance appraisals and implemented cost-saving initiatives while maintaining 100% member satisfaction.
General Manager
BENEFACTOR ON 8TH
Pittsburgh
12.2021 - 12.2023
- Operations Oversight: Managed membership services and financial reporting while ensuring regulatory compliance.
Recruiter & Supervisor
IBEX GLOBAL
Pittsburgh
08.2014 - 10.2018
- Talent Acquisition: Managed the full-cycle hiring process, employment records, and HR policy enforcement.
- Staff Supervision: Directed large teams to meet production goals while enforcing safety and sanitation regulations.
Education
Associate's Degree -
Skills
- Last-Mile Delivery Operations
- Routing & Dispatch Optimization
- Load Planning & Sequencing
- On-Time Delivery (OTD) Improvement
- Leadership & Development
- Maverick Program Training
- Performance Improvement Plans (PIPs)
- Talent Acquisition
- Transportation Management Systems (TMS)
- Advanced Microsoft Excel
- Google Workspace
- Root Cause Analysis (RCA, 5 Whys)
- Process Mapping
- Waste Reduction
- Operational Audits
- P&L Oversight
- Budgeting
- Regulatory Compliance
- Asset Protection
- Workforce Scheduling Tools
- GPS Technology
- Concur Mileage/Expense Management
- Process Documentation Systems
Technical Skills And Certifications
TMS, Workforce Scheduling Tools, GPS Technology, Concur Mileage/Expense Management , Advanced Microsoft Excel (Reporting & Analysis), Google Workspace, Process Documentation Systems
Certification
- Maverick certified
Timeline
Router Supervisor / Maverick Trainer
TEMCO LOGISTICS
09.2024 - Current
General Manager
LANEZ
12.2023 - 07.2024
General Manager
BENEFACTOR ON 8TH
12.2021 - 12.2023
Recruiter & Supervisor
IBEX GLOBAL
08.2014 - 10.2018