Tu-Hong Le
Newtown Square
Summary
Dedicated to patient care with a focus on ensuring office and patient quality. Skilled in sensitive information handling and fostering effective communication among medical staff and patients, contributing to improved office efficiency.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Front Desk Receptionist
Premier Orthopaedic & Sports Medicine Associates Ltd.
07.2024 - 07.2026
- Managed patient registration and scheduling processes, ensuring efficient front desk operations.
- Greeted patients during check-in processes and collected room deposits, fees, and copayments.
- Maintained accurate patient records in electronic health record systems to ensure data integrity.
- Processed and tracked insurance information involving eligibility, coverage, and health plan limitations for services.
- Developed and implemented improved workflows for appointment scheduling, insurance limitation tracking, and specialist referral guidelines.
- Coordinated communication between patients, medical staff, and internal departments across surrounding counties
- Managed office inventory, handling ordering and tracking of supply consumption.
- Assisted and coordinated interviews during hiring processes to ensure quality and reliability of front desk staff
- Trained multiple new front desk staff and support positions allowing for improved work quality and efficiency of the office.
Physical Therapist Aide
Premier Orthpaedic & Sports Medicine Associates
Broomall, PA
05.2023 - 07.2024
- Assisted therapists with patient care, ensuring compliance with treatment protocols.
- Prepared and sanitized therapy equipment for optimal patient use.
- Supported rehabilitation exercises, enhancing patient engagement and recovery outcomes.
- Organized patient documents according to rehabilitation plan.
- Cross-trained with front desk operations.
Education
Bachelor of Science - Health Professions
Temple University
Philadelphia, PA05.2025
Bachelor of Science - Radiologic Technology
Widener University
Chester, PA05.2028
Skills
- Front office management
- Customer service
- Attention to detail
- Office organization
- Sensitive information handling
- Team collaboration
Certification
- Basic Life Support (CPR and AED) Certification- American Heart Association, Expires 05/2028
- HIPAA Awareness Certification - American Health Training, Expires 07/2028
Languages
Vietnamese
Native or Bilingual
Timeline
Front Desk Receptionist
Premier Orthopaedic & Sports Medicine Associates Ltd.
07.2024 - 07.2026
Physical Therapist Aide
Premier Orthpaedic & Sports Medicine Associates
05.2023 - 07.2024
Bachelor of Science - Radiologic Technology
Widener University
Bachelor of Science - Health Professions
Temple University