Tucker McCloud
Lancaster
Summary
Dynamic leader with extensive experience in team leadership, operational management, and exceptional customer service delivery. Proven ability to leverage strategic planning and innovative problem-solving skills to enhance team productivity and elevate service quality. Recognized for cultivating a collaborative and adaptable work environment that drives success and engagement among team members. Committed to continuous improvement and achieving organizational goals through effective communication and teamwork.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Brewers Outlet
03.2023 - Current
- Supervised daily operations and a team of 6-11 employees, improving productivity and customer service.
- Managed inventory and ordering processes, reducing waste and optimizing stock levels.
- Trained and mentored new employees, leading to an increase in team efficiency.
- Implemented new procedures that enhanced the customer experience and boosted sales.
Sales Associate
Bath & Body Works
09.2020 - 10.2022
- Exceeded sales targets by providing personalized product recommendations and upselling.
- Maintained store organization and visual displays to improve customer engagement.
- Worked collaboratively with team members to meet daily and monthly sales goals.
- Enhanced product knowledge and customer service techniques through ongoing training.
Education
High School Diploma -
Conestoga Valley High School
Skills
- Team Leadership & Development
- Sales & Upselling
- Customer Relationship Management
- Time Management & Prioritization
- Communication & Interpersonal Skills
- Inventory Management
- Problem-Solving & Conflict Resolution
- Customer service
- Decision-making
- Team leadership
- Money handling
Timeline
Assistant Manager
Brewers Outlet
03.2023 - Current
Sales Associate
Bath & Body Works
09.2020 - 10.2022
High School Diploma -
Conestoga Valley High School
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