Twila Hardy
Pittsburgh
Summary
Committed Direct Care Worker brings success in healthcare roles. Skilled at assisting with daily living activities and meal preparation. Focused on maintaining client safety and comfort through continuous monitoring and care.
Overview
17
17
years of professional experience
Work History
Caregiver
Silver Linings Senior Care
Pittsburgh
07.2023 - Current
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe living environment for clients.
- Communicated effectively with families regarding client needs and progress.
- Implemented engaging activities to promote social interaction among clients.
- Documented client observations and reported changes to supervisors promptly.
Data Collector
Headway
Pittbsburgh
02.2023 - 03.2025
- Collected data using surveys and questionnaires for research projects.
- Ensured data accuracy through regular validation and quality checks.
- Maintained organized records of collected data for easy retrieval.
- Assisted in preparing reports based on collected data insights.
Uber Partner Driver
Uber Advanced Technologies Group
San Francisco
08.2014 - 06.2023
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Documented daily mileage, gas and other data.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Achieved consistently high customer scores due to exceptional service.
- Picked up clients from specific locations to transport and drop off at destinations.
- Transported riders to designated stops according to pre-determined schedules.
Real Estate Agent
Choice Homes Real Estate Development Group
Pittsburgh
05.2015 - 05.2020
- Managed real estate transactions from initiation to closing.
- Showed residential properties and explained features, value and benefits of available homes.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
Home Health Aide
Integrity Home Care & Hospice
Pittsburgh
04.2019 - 04.2020
- Assisted clients with bathing, dressing and incontinence care.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Improved patient outlook and daily living through compassionate care.
- Assisted with client personal care needs to foster independence and well-being.
Counselor III
Mercy Behavioral Health
Pittsburgh
03.2009 - 11.2015
- Helped clients find solutions by teaching appropriate intervention techniques.
- Worked with interdisciplinary team to develop individualized treatment interventions.
- Documented patient progress through counseling and interaction.
- Provided supervision and in-house activities to support program participants.
- Documented meetings, interventions and contacts with clients to optimize care.
- Acted as client advocate to resolve emergency problems in crisis situations.
- Evaluated patients to determine need for transfer to specialized inpatient mental health facilities.
- Facilitated therapeutic groups that addressed treatment issues and reinforced patient's treatment plan.
- Obtained or maintained proper licensure or certification to meet state requirements.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Coordinated resources to support clients and help each achieve targets.
- Collaborated to set goals and outline steps to achieve objectives.
- Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
- Encouraged development of relevant skills to help overcome specific concerns.
- Completed detailed documentation of sessions, patient notes and recommendations.
- Counseled clients physical, mental factors impacting personal success.
- Provided individual and group counseling to guide clients in areas of social and emotional needs.
- Identified clinical or case management needs to promote quality of care.
Education
Real Estate License - Real Estate Development
LoDolce Academy of Real Estate
Monroeville, PA09.2006
Associate of Applied Science - Business Administration
Duff's Business
Pittsburgh, PA06.1996
Skills
- Punctual and Reliable
- Valid Driver's License
- Documentation and Recordkeeping
- Time Management
- Calm Under Pressure
- Problem-Solving
- Friendly and Outgoing
- Customer Service
- Verbal and Written Communication
- Flexible Schedule
Timeline
Caregiver
Silver Linings Senior Care
07.2023 - Current
Data Collector
Headway
02.2023 - 03.2025
Home Health Aide
Integrity Home Care & Hospice
04.2019 - 04.2020
Real Estate Agent
Choice Homes Real Estate Development Group
05.2015 - 05.2020
Uber Partner Driver
Uber Advanced Technologies Group
08.2014 - 06.2023
Counselor III
Mercy Behavioral Health
03.2009 - 11.2015
Real Estate License - Real Estate Development
LoDolce Academy of Real Estate
Associate of Applied Science - Business Administration
Duff's Business