Ty Ellerbe
Philadelphia
Summary
Customer-focused operations manager with strong experience in high-volume front-line service, scheduling, and administrative support. Skilled at resolving customer inquiries in person and by phone, onboarding and training staff, managing cash and POS procedures, and maintaining inventory and operational records.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cafe Manager
Brulee Catering
Philadelphia, PA, USA
08.2024 - Current
- Oversee daily cafe operations, supervising schedules, training, and performance to maintain consistent service standards.
- Provide front-line customer service in-person and by phone, resolving issues and clarifying requests to ensure satisfaction.
- Manage cash handling and register procedures, perform cash drops and reconcile daily receipts to ensure financial accuracy.
- Coordinate vendor orders and track inventory levels, maintaining ordering records to prevent stockouts.
- Maintain administrative records and standard operating procedures to support consistent service delivery and onboarding.
Shift Lead
Sweet Green
Philadelphia, PA, USA
06.2021 - 08.2024
- Managed daily schedules to optimize staff coverage and service consistency during peak periods.
- Hired and trained employees on customer service, food safety, and POS operation to meet operational standards and customer needs.
- Handled cash drops and register operations, reconciling tills and maintaining accurate financial records.
- Supervised staff to maintain high performance and adherence to policies, addressing performance issues and coordinating shift handoffs.
- Purchased inventory and maintained stock levels, documenting inventory usage and coordinating with vendors for timely deliveries.
Grocery Program Associate
United by Blue
Philadelphia, PA, USA
08.2020 - 01.2021
- Received and inspected goods from vendors to ensure quality and accuracy.
- Repackaged products into individual containers for efficient distribution.
- Prepared goods for shipment by packaging into individual boxes.
- Maintained cleanliness of workstations to comply with hygiene standards.
- Supported market staff with additional operational tasks as needed.
Education
High School Diploma -
Science Leadership Academy
01-2017
Skills
- Customer Service
- Staff Hiring & Training
- Inventory Management & Tracking
- Administrative Support
- Scheduling & Staff Rostering
- Cash Handling & POS
- Vendor Coordination
- Data Entry & Recordkeeping
Certification
ServSafe: Food Protection Manager Certification
Timeline
Cafe Manager
Brulee Catering
08.2024 - Current
Shift Lead
Sweet Green
06.2021 - 08.2024
Grocery Program Associate
United by Blue
08.2020 - 01.2021
High School Diploma -
Science Leadership Academy